Veeva Vault CRM Integration Lead

Talent Software Services, Inc.

  • Indianapolis, IN
  • 30 days ago
  • $53 Per Hour

Highlights

Experience leading global onshore/offshore teams across multiple time zones. Own the end-to-end integration workstream for a major pharmaceutical client's migration from Veeva CRM to Vault CRM .

Numbers & Facts

LocationIndianapolis, IN
Salary$53 Per Hour

Description

  1. Job Details

    • Location: Indianapolis, IN
    • Duration: 6 months
    • GBaMS ReqID: 10935552
    • Experience Required: 10+ years
    • Industry: Pharmaceutical / Life Sciences
    • Primary Focus: Veeva Vault CRM Integration / Data & Analytics

    Role Overview

    • Own the end-to-end integration workstream for a major pharmaceutical client's migration from Veeva CRM to Vault CRM.
    • Lead the full integration lifecycle from:
      • Discovery
      • Assessment
      • Design
      • Development
      • Deployment
      • System Integration Testing (SIT)
      • UAT support
      • Validation
      • Hypercare
    • Manage the integration estate across a multi-organization and multi-geography environment.
    • Act as the primary integration delivery owner and coordination point between:
      • Platform vendor
      • Partner System Integrators (SIs)
      • Client data teams
      • Upstream and downstream enterprise system owners
    • Govern integration tiering, estimation, testing, delivery, and true-up activities.
    • Ensure integrations are delivered on schedule, validated, operational, and observable.

    Key Responsibilities

    Integration Delivery Ownership

    • Own the complete integration delivery lifecycle for all in-scope integrations.
    • Manage integration assessment, design, development, deployment, testing, and hypercare.
    • Ensure integrations are remediated and operational in Vault without disrupting business operations.
    • Confirm and re-baseline the final integration inventory and change types following discovery.
    • Identify and incorporate new integrations introduced during the program.

    Tiering, Estimation & True-Up Governance

    • Govern the Tier × Pattern model.
    • Apply tier criteria and per-integration counts to drive:
      • Integration rebuild estimates
      • Per-integration test sizing
    • Manage post-discovery true-up activities.
    • Identify in-flight legacy changes and re-baseline integration counts at agreed intervals.

    Cross-System & Multi-Vendor Coordination

    • Coordinate SME availability across upstream and downstream enterprise systems.
    • Sequence testing around release schedules for:
      • ERP
      • HR
      • MDM
      • Marketing Cloud
      • Monitoring platforms
    • Lead cross-team defect triage and escalation.
    • Resolve external team dependencies that could block integration testing.
    • Coordinate integration design sign-offs with the platform vendor.
    • Lead joint design forums with:
      • Platform vendors
      • Partner SIs
      • Client teams
    • Establish conflict-resolution and escalation processes.

    Wave Sequencing & Environment Readiness

    • Drive integration sequencing across a multi-organization wave plan.
    • Coordinate:
      • Environment readiness
      • Test-data provisioning
      • Code promotion
      • Integration deployment
    • Manage dependencies on vendor-owned components, including:
      • Vault Java SDK
      • Core metadata migration tooling
      • Data migration tooling
    • Ensure development activities are not blocked by external dependencies.

    Testing, Validation & Go/No-Go

    • Own end-to-end System Integration Testing (SIT) planning and execution.
    • Manage:
      • Test scripts
      • Test data
      • Test execution evidence
      • Defect management
      • Retesting
    • Ensure upstream and downstream systems actively participate in testing.
    • Deliver CSV/validation artifacts according to client standards.
    • Maintain complete requirements-to-evidence traceability.
    • Provide Go/No-Go recommendations for each migration wave based on:
      • Defect status
      • Test results
      • Environment readiness
      • Validation criteria

    Observability, Hypercare & Transition

    • Implement observability and monitoring connections across the integration estate.
    • Lead integration hypercare activities against P1/P2 SLAs.
    • Establish and manage:
      • War-room processes
      • Triage cadence
      • Incident escalation
      • Production monitoring
    • Transition integrations to steady-state operations.
    • Prepare:
      • Runbooks
      • Operational documentation
      • Knowledge-transfer materials
    • Conduct knowledge transfer to client Tier 1/Tier 2 support teams.
    • Obtain formal handover and transition acceptance.

    Required Skills & Qualifications

    Veeva / Platform Expertise

    • Strong experience with Veeva Vault CRM.
    • Strong experience with Veeva CRM (Salesforce-based).
    • Experience with Veeva CRM-to-Vault CRM migrations.
    • Knowledge of Vault integration components:
      • Vault REST API
      • Direct Data API
      • Spark Messaging
    • Strong understanding of:
      • Vault data model
      • Vault security model
      • Veeva Align
    • Vault CRM Certified preferred/required.

    Integration & Middleware

    • Experience with Apache Iceberg and/or Databricks.
    • Experience with Snowflake is beneficial.
    • Strong knowledge of AWS and Databricks integration patterns.
    • Experience with Spark Messaging architecture.
    • Strong REST API integration experience at scale.
    • Experience with:
      • Informatica PowerCenter
      • Informatica IICS
      • Informatica ICRT
      • MuleSoft
      • Marketing Cloud automation

    Delivery & Leadership

    • Experience with Tier × Pattern estimation and true-up governance.
    • Strong SIT planning and execution experience.
    • Cross-team defect management and triage experience.
    • Proven multi-vendor delivery leadership.
    • Experience working alongside:
      • Platform vendors
      • Partner SIs
      • Client teams
    • Experience leading global onshore/offshore teams across multiple time zones.
    • Strong integration program and delivery management skills.

    Compliance & Validation

    • Experience working in GxP-regulated environments.
    • Knowledge of 21 CFR Part 11.
    • Experience handling PHI/PII.
    • Strong understanding of Computer System Validation (CSV).
    • Experience with:
      • IQ/OQ/PQ
      • Requirements traceability
      • Validation evidence
      • Multi-region data residency

    Data & AI

    • Experience with Iceberg Lakehouse enablement.
    • Experience supporting AI platforms and use cases such as:
      • Customer targeting
      • Route optimization
    • Experience with MDM integrations.
    • Knowledge of Reltio or similar MDM platforms.

    Tools & Technologies

    • Jira
    • GitHub
    • ServiceNow
    • Splunk or similar enterprise monitoring tools
    • AWS:
      • Lambda
      • Glue
    • Databricks
    • Veeva Vault Dev/QA/Prod environments
    • VDI/Citrix

    Certifications & Experience

    • Vault CRM Certification.
    • Veeva CRM-to-Vault CRM migration experience.
    • 7+ years of integration delivery experience.
    • Proven experience in a lead role on:
      • Large-scale integration programs
      • Multi-geography implementations
      • Multi-system environments
      • Pharmaceutical commercial programs
    • 10+ years of overall relevant experience.

    Desirable Skills

    • Databricks
    • Veeva Vault Platform
    • Veeva CRM
    • Amazon Web Services (AWS)
    • Data & Analytics
    • Apache Iceberg
    • Snowflake
    • Informatica
    • MuleSoft
    • Reltio
    • Life Sciences / Pharmaceutical domain experience

    Keywords

    • Veeva Vault CRM
    • Veeva CRM
    • CRM-to-Vault CRM Migration
    • Integration Lead
    • Databricks
    • AWS
    • Apache Iceberg
    • Data & Analytics
    • SIT / UAT
    • CSV / GxP
    • REST API
    • Spark Messaging
    • MuleSoft
    • Informatica
    • MDM / Reltio

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