Veeva QMS Application Support Analyst

Serve as the primary point of contact for business users regarding: Veeva QMS application issues. Experience with Veeva Vault/QMS implementations and production support.

Job Title: Veeva QMS Application Support Analyst
Location: Remote
Duration: 6 months
GBaMS ReqID: 10915681
Experience Required: 8–10 years
Primary Skill: Veeva Vault Platform

Required Skills

• Strong experience with Veeva QMS.
• Good understanding of Quality processes, including:
  • Deviations
  • CAPA
  • Lab Investigations
  • Change Control
  • Audits
  • Complaints
  • Training
• Strong experience in Application Support, including:
  • Incident Management
  • Problem Management
  • Change Management
• Excellent stakeholder management and communication skills.
• Ability to interact effectively with:
  • Business teams
  • Technical teams
  • Quality teams
  • IT teams

Roles & Responsibilities

• Serve as the primary point of contact for business users regarding:
  • Veeva QMS application issues
  • Service requests
  • System inquiries
• Provide L3 support and administration for Veeva QMS.
• Monitor, troubleshoot, and resolve:
  • Incidents
  • Defects
  • Production issues
• Ensure issues are resolved within agreed SLA timelines.
• Perform Root Cause Analysis (RCA) for recurring issues.
• Implement corrective and preventive actions to address recurring problems.
• Manage:
  • User access
  • Security roles
  • Permissions
  • System configurations
• Ensure access and configuration activities comply with company policies and regulatory requirements.
• Support Veeva Vault releases, including:
  • Impact assessments
  • Regression testing
  • Validation support
  • Deployment activities
• Coordinate with:
  • Veeva Support
  • Vendors
  • Internal IT teams
• Resolve complex technical and application issues.
• Maintain application documentation, including:
  • Knowledge articles
  • Support procedures
  • System configuration records
• Support data management activities, including:
  • Data corrections
  • Bulk updates
  • Data migration-related activities
• Participate in change management processes, including:
  • Impact analysis
  • Testing
  • Implementation
  • Post-deployment support
• Collaborate with:
  • Quality teams
  • Regulatory teams
  • Validation teams
  • Business teams
• Identify opportunities for continuous application and support process improvements.

Additional Technical Skills

• Familiarity with IT processes and tools such as:
  • ServiceNow
  • HP ALM
  • JIRA
• Good understanding of:
  • Active Directory
  • Citrix applications
• GxP awareness.
• Strong understanding of Good Documentation Practices (GDP).
• Experience supporting regulated pharmaceutical applications and environments.

Good-to-Have Skills

• Work experience in the Pharmaceutical industry.
• Experience with Veeva Vault/QMS implementations and production support.
• Knowledge of GxP-regulated environments.
• Experience working with Quality and Regulatory stakeholders.

Desirable Skills

• Veeva QMS
• Veeva Vault Platform
• Application Support
• L3 Support
• Incident Management
• Problem Management
• Change Management
• GxP
• CAPA
• Deviations
• Change Control
• Audit Management
• Pharmaceutical Industry Experience