Responsibilities
Provisioning Support Engineer
About the Role
World Wide Technology is looking for a service-oriented Provisioning Support Engineer to join our Employee Compute team. In this role, you will provide global support for our Virtual Desktop Infrastructure (VDI) platform as part of a dedicated Implementation and Provisioning team. You will play a critical role in supporting user provisioning, managing project initiatives, and delivering an exceptional experience to a diverse, global client base. If you thrive in a fast-paced environment, take pride in solving complex problems, and are passionate about delivering outstanding service, we want to hear from you.
What You'll Do
- Manage incidents and service requests in a multi-disciplined support environment
- Complete user service requests accurately and within defined SLA metrics
- Serve as a point of contact for a demanding and diverse global client base, providing support across all regions and organizational levels
- Communicate clearly and consistently with team members, ensuring requests and feedback are documented with precision
- Contribute to ongoing VDI project initiatives and provisioning efforts
What You'll Bring
- 3+ years of hands-on experience supporting VDI platforms
- Working knowledge of Windows 11 OS and Active Directory
- Proficiency with Microsoft Office Suite, with strong Excel and Outlook skills
- Familiarity with common internet browsers and web-based tools
- Exceptional communication and customer service skills, including the ability to manage critical situations via phone with confidence and professionalism
- Strong interpersonal skills and the ability to liaise effectively across teams and client groups
- A solutions-focused mindset with the ability to assess the business and technical impact of issues
- Ability to work independently, manage competing priorities, and adapt to shifting demands