Job Description:The position is responsible for resolving past due accounts through both inbound and outbound phone servicing as a method for reducing company delinquencies and loss. Please note the scheduled shift for this position can vary based on business needs (7:00 am to 4:00 pm, 8:00 am to 5:00 pm, 9:00 am to 6:00 pm or 10:00 am to 7:00 pm Monday through Saturday). Role Responsibilities: ? Using the VCI call model, contact customers through use of an auto dialer to verify all information, evaluate the customer?s willingness and ability to pay, and resolve the account to current status or institute measures to conclude the account satisfactorily.? Using the VCI call model, effectively handle inbound calls by negotiating corrective action on delinquent and repossessed accounts to ensure most profitable resolution.? Demonstrate a self-motivated and disciplined approach to schedule utilization and adherence.? Identifying high risk accounts, recording customer and collateral information to minimize potential loss situations while taking part in a blended call environment. ? Demonstrates strong listening, written, and oral communication skills? Initiate, mail, and follow up for necessary processing of all customer correspondence. ? Approve Extensions and Due Date Changes within authorized limits to promote customer performance of contractual obligations. ? Evaluate and execute collection follow up as further action is needed. ? Investigate and resolve customer inquiries and complaints to mutual satisfaction of company and customer. ? Resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income. Experience: ? Proficient with MS Office Products? Proven strong communication and interpersonal skills. ? Typing skills of 30wpm minimum. ? Proven ability to work independently and be a self-starter. ? Proven problem resolution. ? Proficient in handling multiple tasks. Universal Competencies: Customer Focus, Results Driven, Process Orientation, Collaboration. Special Competencies: Excellent oral and written communication skills. Able to convey confidence and credibility over the telephone. Professional phone personality.Requirements: ? 1-3 years customer service/retail, collections experience? 2 years credit underwriting desired? 3 years automotive finance experience desired Education: ? High school degree or GED? Bachelor?s degree desired