Vault Supervisor (2nd shift)

DEPARTMENT:
Vault

REPORTS TO:
CMS Manager

DUTIES:

• Implement, monitor, and recommend changes to policies and procedures to ensure accountability and security/safety/operation of all currency and coin transiting the branch each month. Update as needed to ensure process effectiveness and control, accountability and security of all cash movement and inventory information.
• Ensure vault department complies by balancing the vault before completion of shift.
• Monitor workflow, hours, and adjust staffing needs while maintaining schedules as needed to ensure quality levels of service and performance and to cover vacation & leave of absences.
• Ensure routes are checked in/out in an accurate and timely manner.
• Communicate with internal, bank, or commercial customers to address and resolve problems, special requests, and/or discrepancy situations in a timely manner.
• Team with management on all investigations and facility audits, monitor security tapes, backups, audits & surveillances.
• Coordinate with branch management on routing items and routes.
• Assist in on-going maintenance of SOFI, RPM or other software programs.
• Ensure accountability and security of all funds transiting the department.
• Serve as liaison with the Federal Reserve Bank, banks, thrift charters, and commercial customers to identify and resolve problems.
• Exercise usual supervisory authority regarding staffing, hiring, performance appraisals, promotions, salary increases, terminations, and staff development for a growing department
• Establish and review operating systems and procedures within the branch and dependent procedures outside the department; and update as needed to ensure process effectiveness and control, accountability, and security of all cash movement and inventory information
• Communicate with internal, bank, or commercial customers to address and resolve problems, special requests, and/or discrepancy situations
• Analyze complex factors to decide appropriate actions, and resolve situations not covered by set policies or procedures
• Monitor and control vaulted items such as keys, combinations, personal access list and other items as requested.
• This position will also assume all operational responsibilities during the absence of the Operations/Branch Manager or on an "as needed" basis.
• Must have the ability to perform and manage CIT operations
• Other items as requested but not limited to the above description.

SKILLS:

• Strong supervisory and administrative skills
• Interpersonal skills, oral and written communication skills

QUALIFICATIONS:

• College degree OR 3 to 5 years background skills in professional, technical, or specialized business banking function
• Experience with MS Office