Company Description:
For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Pressure Management
- Isolation Valves & Actuation
- Control Valves & Regulators
- Process Control & Safety Systems
- Oil & Gas Automation– fiscal custody metering, controls, and SCADA
- Reliability Solutions & Services
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
DUTIES AND RESPONSIBILITIES:
- Ensures the proper and successful selection and implementation of products and services provided by the Company and the principals represented.
- Supports account manager direction for setting of customer expectations and project completion.
- Supports sales associate with complex applications and sizing/selection.
- Ensures that agreed upon customer expectations are met.
- Operates from customer site for strategic projects.
- Maintains engineering hour log while working on strategic projects to help quantify the value add service Puffer provides.
- Applies product and application knowledge to solve customer problems.
- Participates in the interface with manufacturers, customer, sales and service to provide expertise and direction on proper selection and applications.
- Understands customer’s goals and how the Company provides complimentary value-added solutions.
- Supports consultative relationships with customer to drive dependency.
- Educates customer on the full benefit of products, services, and technology and on the proper application of solutions.
- Identifies additional project opportunities at deployment sites.
- Provides measurements to integrated work process and assists in benchmarking results.
- Seeks to broaden scope of supply to cover as many Puffer-Sweiven products as possible.
QUALIFICATIONS:
Education/Knowledge:
- BS engineering preferred; other degree and minimum 2 years of experience as a Puffer-Sweiven sales associate or equivalent industry experience.
- Strong working knowledge of Fisher engineered product offerings and their application.
- General knowledge of critical service applications and the proper implementation of Fisher Controls product solutions.
- Detailed knowledge on the operation of Fisher First 2.0 system for engineering and specification of product.
- Solid industry knowledge; strong business and technical product knowledge; application knowledge required.
Experience/Skills:
- 3-5 years combined inside sales/outside sales, sales asset management and/or equivalent industry sales experience.
COMPETENCIES:
- Strong interpersonal skills and a demonstrated ability to be part of the team.
- Exhibits strong self-management skills to include adaptability and reliability and dependability; creative, innovative; demonstrates strong initiative; highly motivated.
- Strong problem solving and analytical skills to include the ability to use intuition and technical experience to solve problems and complement data.
- Strong customer service skills including prompt responses to customers, managing difficult customer situations, and meeting customer commitments.
- Self-motivated towards driving successful results.
- Good communication skills to include verbal, written, listening and presentation skills.
- Approaches the position with the understanding of doing it right for the customer and Company while displaying the highest ethical standards.
- Demonstrates cost consciousness by developing and implementing cost saving and revenue generating measures.
- Displays professionalism both in the office and while deployed at customer sites.