Responsibilities:
- Improve the quality of the chatbot responses by creating a feedback loop where AI responses are judged by humans.
- Review chatbot conversations and related artifacts including individual turns, model responses, retrieved content, citations, and metadata within Client-approved tools.
- Apply Client-approved labeling guidelines, taxonomies, and decision rules, completing all required labels, rationales, confidence assessments, and ambiguity indicators.
- Evaluate chatbot performance across dimensions defined by Client, including intent, task completion, correctness, completeness, relevance, groundedness, source attribution, response quality, safety, policy compliance, escalation need, and failure category.
- Identify and escalate content that is ambiguous, sensitive, safety-relevant, outside the current guidelines, or requires subject-matter-expert review.
- Labelers must not infer or create standards where approved guidance does not exist.
- Participate in onboarding, calibration, refresher training, quality reviews, and adjudication sessions to maintain consistent labeling decisions.
- Conduct first-level quality checks on assigned work and correct errors identified through Client or supplier quality reviews.
- Maintain complete and accurate records of completed annotations, quality results, exceptions, escalations, and open issues in Client-designated systems.
- Provide weekly reports summarizing completed volume, productivity, quality results, backlog, open questions, risks, guideline gaps, and required actions.
- Recommend and document improvements to the annotation guidelines and taxonomy based on recurring ambiguities, labeling patterns, and adjudication outcomes. Changes may be implemented only after Client approval.
Requirements:- Analytical, Communications, Data Annotation - Voice and Text
- Experience labeling conversational AI data, including text and audio.
- Prior experience in the automotive industry is preferred.
- Professional fluency in English, with strong reading comprehension and written communication skills. Demonstrated ability to interpret and consistently apply detailed guidelines, taxonomies, and decision rules.
- Strong analytical judgment and attention to detail, including the ability to identify factual errors, incomplete responses, unsupported claims, policy concerns, and ambiguous cases.
- Ability to document labeling decisions and provide clear, concise rationales.
- Ability to work accurately on repetitive tasks while meeting quality, productivity, and turnaround expectations.
- Ability to participate in calibration sessions, incorporate feedback, and adjust decisions as guidelines evolve.
- Ability to prepare clear weekly reports summarizing labeling volume, productivity, quality results, progress, and open issues.
Experience Preferred:- Amazon, Google or Apple or Scale AI
Education: - Bachelor's Degree
- Masters Preferred
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.