Valet Manager - Greater Atlanta

Position Description: Valet Manager

Reports To: Operations Manager

Location: Ponce City Market - Atlanta, GA

Basic Duties:

• Oversee and manage all day-to-day valet operations at Ponce City Market, ensuring safe, professional, and efficient service.
• Directly supervise valet attendants and support staff, including scheduling, training, and performance management.
• Serve as the primary point of contact for guest relations and tenant coordination related to valet and parking services.

Job Responsibilities:

• Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours
• Recruit, hire, train, and evaluate valet attendants and support staff
• Respond to and resolve guest concerns, complaints, and special requests promptly and professionally
• Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations
• Coordinate valet service for tenant events, promotions, and special property requests
• Manage daily cash handling, deposits, and reconciliation of valet revenue
• Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management
• Ensure compliance with all company policies, safety standards, and local regulations
• Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process
• Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures
• Conduct regular staff meetings and ongoing training on service standards and safety procedures
• Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas
• Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed
• Assist with any additional tasks that may arise or be assigned by senior management

Minimum Qualifications:

• Experience - Minimum 2-3 years of valet or parking operations experience, including at least 1 year in a supervisory or management role
• Education - High school diploma required; college degree preferred
• License - Possess and maintain a valid state driver's license with current address and exceptional driving record
• Financial - Experience with cash handling, and basic financial reporting
• Communication - Strong verbal and written communication skills; able to interact professionally with guests, tenants, and staff
• Leadership - Demonstrated ability to lead, train, and motivate a team
• Customer Service - Able to respond and interact with guests in a positive manner to inspire enjoyment of their experience
• Availability - Available to work varying shifts, including evenings, weekends, and holidays as needed

Physical Requirements:

• Regularly required to stand, walk, and move throughout the property for extended periods of time
• Occasionally required to drive, park, and retrieve vehicles
• Lift and/or move up to 25 pounds

Operational Times

• Monday-Sunday; schedule varies based on property needs, including evenings, weekends, and holidays