Valet/Lobby Attendant

WHY WORK AT JAY PEAK?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET

• $14.01 - $17.00/hr
• Paid Sick Time
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here

SUMMARY

The Valet/Lobby Attendant assists guests in the Tram Haus Lodge and Hotel Jay areas - ensuring their arrival and departure experience is welcoming, efficient, and professional through various essential duties.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

Specific duties vary by location - containing all or a part of the essential duties as follows:

• Depending on location - assists guests to enter and leave car, loads and unloads baggage & ski equipment.
• Depending on location- parks vehicle in designated parking areas
• Depending on location - directs traffic in the hotel entrance area and provides directions to guest self -parking areas.
• Escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Tidy the lobby and guest common areas as needed to include inside and outside areas.
• Assists guests with ski lockers, loading and unloading ski equipment, providing instructions, and performing maintenance on the locks as needed.
• Answers phones, to assist with guest questions.
• Must be professional, courteous, welcoming, and helpful to guests at all times - providing information and assistance to support a high quality of service for positive guest experiences.
• Must support a team environment & be prepared to work in various conditions (inside & outside in various forms of weather from rain, snow, ice, heat or cold).
• Depending on location - assists with clearing snow from walkways and guest vehicles.
• Other duties as assigned by a supervisor, which could be directly related or unrelated to the original position.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFCATES, LICENSES, REGISTRATIONS

Must have a valid driver's license and be eligible for enrollment as a driver on Jay Peak Resort's Commercial Automotive Policy.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk and occasionally required to use hands to finger, handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. There are no special vision requirements of this position.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

RESORT CONDITIONS

This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.