Hourly Rate: $25.00/hour, overtime eligible
WHAT YOU'LL DO:
- Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
- Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Requires physical stamina to stand, lift, carry and run at a fast pace, intermittently for duration of shift.
- Read and match valet tickets, write claim tickets and detach portion to give to guest.
- Organize and store luggage as necessary in a designated area.
- Drive, park and return various types of vehicles, belong to guests (including manual shift).
- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
- Answer the Valet phone and provide information as needed.
WHAT WE NEED:
- Minimum of 2+ years customer service experience required
- Previous Valet experience a plus
- Valid CA Driver's License
- Clean DMV record
WHAT WE OFFER:
- PTO and Holiday Pay
- Medical/Dental/Vision (with opt. out option)
- Great Hotel Travel Discounts
- Life Insurance & AD&D bundled with Medical Coverage
- 401(k) – Dollar for Dollar Match up to 4%
- Education Assistance Program
- Voluntary Long-Term Disability
- Voluntary Short-Term Disability
- Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
- Shoes for Crews, (1 free pair of shoes every 6 months for full time employees)
- Parking provided
The Hilton Woodland Hills/Los Angeles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to maribelp@hiltonwh.com
or call 818 595 1000 to let us know the nature of your request.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.