SUMMARY: Responsible for greeting and welcoming all Guests and safely parking and retrieving Guests vehicles while ensuring professionalism at all times.
Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
- Acts professionally with Guests and Team Members, and provides excellent Guest service at all times.
- Assists Guests promptly and courteously with Valet Check-in and Check-out procedures.
- Opens vehicle doors for all Guests.
- Visually inspects Guests' vehicles upon receipt, and at the time of retrieval, for any vehicle damage.
- Accurately notes all damage before moving a vehicle, and immediately reports any subsequent damage to the Supervisor/Designee.
- Provides Guests with Claim Checks for their vehicles.
- Delivers and retrieves Guest vehicles as quickly and safely as possible, may include running if necessary.
- Obeys all speed limits, traffic laws, and vehicle operation policies of Black Oak Casino.
- Secures Guest vehicles properly by locking doors and windows and setting the parking brake.
- Answers all Guest questions about Valet, Hotel Registration, Casino events, Facilities, Restaurants, etc.
- Upholds cleanliness of all work stations and areas.
- Reports any Safety/Security related incident or potential incident to Supervisor/Designee and Public Safety Dispatch.
- Assists in directing and maintaining the proper flow of traffic.
- Directs self-parking Guests to appropriate parking spaces.
- Offers and provides assistance transporting luggage, strollers, wheelchairs, walkers, and other baggage to and from vehicles and carts.
- Prepares requisitions for any supplies as needed to keep the Valet operations properly stocked and ready for business.
- Reports cash tips in accordance with IRS tip reporting rules and Black Oak Casino policies.
- Performs other duties as assigned.
Mandatory Requirements:
- Must possess a high school diploma, G.E.D. or equivalent.
- Must possess a cooperative and friendly nature.
- Must have the ability to communicate and follow directions effectively.
- Must possess and maintain a valid California driver's license and a Black Oak Casino driver's permit.
- Must be able to communicate using 2-way radios and/or cell phones.
- Must have the ability to understand and carry out instructions in written or oral form.
- Must possess a working knowledge of computer programs and applications, and be able to utilize advance cellular technology.
- Must be able to drive vehicles of various makes and models.
- Must maintain a neat and professional appearance that is in compliance with Black Oak Casino policies.
- Must be at least 18 years of age.
- Must be able to pass a mandatory drug test.
- Must be able to obtain a valid gaming license.
- Must provide evidence of employment eligibility in the U.S.
- Must be able to communicate proficiently in English.
Physical Demands:
- Must be physically able to perform all job requirements.
- Required to lift 50 lbs and occasionally more with assistance.
- Required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.
- Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.
Work Environment:
- Must be able to work in a non-smoke free environment.
- Must be able to work in a noisy environment.
- Must be able to work shifts, weekends, holidays, and special events.
- Must be able to work outside in all weather conditions.