Vaccine Support Specialist

States considered: Pennsylvania

Role Description

The Poultry Vaccine Support Specialist (VSS) will primarily be responsible for the planning, coordination, and execution of delivery and support of frozen poultry vaccines. They will need to use inventory and order management systems for the tracking and documentation of vaccine orders, delivery and chain of custody. This colleague will also support the oversight of customer vaccine application processes. This role will ensure efficient, timely, and equitable delivery of poultry vaccines to target populations, working closely with the Vaccine Delivery Manager, Poultry Account Managers, Poultry Marketing, Global Manufacturing & Supply and Managed Service teams. The VSS will ensure compliance with customer expectations as well as safety standards and regulations. This role will be responsible for providing training and education to customers to ensure best practices are followed in vaccine mixing and handling, and they will conduct audits to evaluate day of age spray applications are properly completed. Ideal location for this role would be within an hour of Lewisberry, Pennsylvania.

POSITION RESPONSIBILITIES

• Utilize the necessary tools to assess customer needs, prioritize product allocations, and optimize inventory availability to support vaccination programs. to effectively plan routes for fulfilling customer orders.
• Deliver all necessary products to ensure customer needs are met in the assigned territory.
• Build loyalty to Zoetis poultry products and services by developing relationships with customers.
• Train and evaluate customers to ensure proper, effective use and application of Zoetis products.
• Determine each customer's training needs and adjust training accordingly to ensure each customer's needs are being met.
• Manages communication to customers regarding all Zoetis poultry products and services.
• Maintains working knowledge of customer locations in order to maximize business opportunities.
• Provide Quality Assurance standards and audits.
• Maintain customer compliance with safe handling of frozen vaccine products and ensure all standard operating procedures are followed to maximize vaccine efficacy.
• Provide oversight and audit customer execution of spray cabinet operation and utilization.
• Keeps up to date on ongoing and upcoming marketing programs on all products to ensure customers are informed of any potential rebates that are available.
• Support aligned sales area by monitoring and following up with customers particip

  About Zoetis
  
  At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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