About the Opportunity:
We are seeking an experienced UX Researcher to support customer and employee experience initiatives focused on emerging digital capabilities, artificial intelligence, and customer-centered product development.
Responsibilities:
- Conduct UX research through user interviews, surveys, usability testing, and workshops.
- Identify user needs, challenges, and opportunities.
- Analyze and summarize research findings to provide actionable insights.
- Create research deliverables such as personas, journey maps, and research summaries.
- Work closely with Product, Technology, Design, and business teams.
- Help validate new ideas, concepts, and digital experiences.
- Support research planning, participant recruitment, facilitation, analysis, and reporting.
- Present research findings and recommendations to stakeholders.
Qualifications:
- Bachelor's degree preferred in UX Design, Industrial Design, HCI, Psychology, Human Factors, Anthropology, Sociology, Information Science, Design Research, or a related field. Equivalent experience may be considered: 4+ years of relevant experience without an associate degree, or 6+ years with a high school diploma/GED.
- 3+ years of professional UX Research experience.
- Experience conducting both qualitative and quantitative research.
- Strong research, synthesis, analytical, and communication skills.
- Experience working with Product, Technology, Design, and business stakeholders.
Preferred:
- Experience with digital products, customer experience, or emerging technologies.
- Familiarity with AI-enabled products and services.
NOTE: Applicants must be U.S. citizens or permanent residents (Green Card holders) to be considered for this position.
Job Type: Contract - 12 Months, with Potential Extension or Conversion.
Benefits include: Medical, dental, vision.
Work Set Up/Schedule: Onsite at Gahanna, OH 43230 (Monday-Friday from 8:00 AM-5:00 PM)