UX Designer II, Amazon Customs and Trade

Are you a creative problem-solver who thrives on turning complex challenges into elegant, human-centered product designs? Amazon Customs and Trade is looking for an UX Designer II to join our team and help shape our customs brokerage system that our customers interact with every day. In this role, you will collaborate across engineering, research, and product teams to develop designs that balance functionality and user experience. If you are passionate about designing products that make a real difference and want to grow your craft at a global scale, we want to hear from you.

Amazon Customs & Trade is an innovative team of program and product managers collaborating to customs and trade solutions for our internal and external customers. Our mission is to transform global trade and increase the speed of frictionless cross-border solutions by providing strategic, transparent, and predictable customs brokerage services and technologies. Simply put, we are making international movement of goods extremely easy for customers and in a customer-obsessed manner!

Key job responsibilities

• Run user research with interviews, surveys, usability tests and analytics. Turn it into personas, journey maps and recommendations that product managers and engineers can act on. Facilitate workshops that bring teams to a shared view of the problem.
• Design flows, wireframes and prototypes for seller-facing and operator-facing products.
• Work from the design system and extend it when a pattern is missing. Document new patterns so other teams can reuse them.
• Present designs to product managers, engineers and leaders, take their feedback, and check what ships against what was designed. Help prioritize design work by customer value and launch dates.
• Test designs with real users and improve them to meet accessibility and usability standards. Write the interface copy for your programs.
• Plan and conduct usability testing to evaluate design effectiveness, refining interfaces to meet high accessibility and usability standards. Stay current with industry trends and best practices, advocating for user-centric design principles while identifying enhancement opportunities across digital touchpoints.

A day in the life

Your morning might start with a design review, where you present concept options to stakeholders and gather feedback to refine your direction. After that, you could spend time in CAD refining a prototype based on new manufacturing constraints, then join a working session with engineers to resolve a tricky ergonomic challenge. You will regularly balance multiple projects at different stages, from early ideation to final design approval, keeping your work organized and your partners informed along the way.

About the team

You"ll join the Amazon Customs and Trade (ACT), a team of program and product managers building the customs brokerage technology that powers Amazon"s cross-border trade operations. Our mission is to make it easy for customers to meet the regulatory requirements of international goods movement while delivering value through transparent and predictable services. We are a collaborative group that values creative problem-solving, and we are excited to welcome someone who wants to help shape the future of global trade at Amazon.

Why ACT is making brokerage seamless across borders

Moving goods internationally means dealing with customs rules that differ by country, with filings, duties and product-specific requirements that change often. For most customers, this is slow, hard to follow and easy to get wrong, and mistakes can mean delayed shipments or extra cost. For our own operators, it often means working across several tools to complete a single filing.

We think customs brokerage should be a service that works in the background. A customer should know what is needed, file once, and know where their shipment stands. An operator should have the information they need on one screen and spend their time on exceptions, not data entry. As the work spreads across more countries and programs, each customer would otherwise face a different process. Consistent, well-designed experiences are how we keep the service simple as it grows. That is why design is an integral part of the team from the beginning, not added at the end.