UX Analyst

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

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The Samsung Mobile UX team is seeking a highly motivated UX analyst with strong project management skills. The candidate should possess comprehensive knowledge of the design cycle from research, requirements gathering, to design iteration, validation, and QA. In the role, the candidate will own the UX design aspect of a product's development process. They will review and analyze the latest Samsung UX, deliver UX feedback with alternative designs to Samsung designers, and lead communications with North American mobile carriers as well as Samsung teams based in South Korea. In addition, they will be responsible for tracking, managing and resolving any UX related issues raised during the lifecycle of the product.

The candidate should possess a keen eye for good UX design with an ability to spot issues and generate ideas for improvement. The candidate will maintain quality from a project execution perspective, with the ability to identify risks and provide tactical support wherever appropriate. They will need to be aware of a project's schedule well-being and risks at all times, manage meetings, anticipate roadblocks, and keep stakeholders updated with a project's status. The candidate is expected to have excellent written and verbal communication to effectively communicate across multiple divisions and teams.

Role and Responsibilities

Position Objective

• Communicate device UX (Samsung One UI) with carriers, gather feedback, work closely with designers in S. Korea to enhance Samsung device experience.
• Review and analyze UX in early phases of development and deliver relevant feedback.
• Communicate and cooperate with counterparts of internal teams such as product design, research, engineering, and marketing as well as external partners, such as telecommunication operators and external consultants.
• Ensure that the UI development results meet market (consumer) demand, technical specifications, and carrier requirements.
• Analyze UX of competing mobile devices as well as market trends in mobile UX.
• Conduct design research and propose new concepts with mockups.
• Conduct group usability studies and document results and analysis of the studies.

Skills and Qualifications

Minimum Qualifications:

• 3+ years of industry experience or 1+ years with a master's degree required. Master's degree preferred in Human factors, Human computer interactions, Interaction Design, Usability engineering, Computer Science, Psychology, Information Technology.
• Deep knowledge of application architecture basic concepts, software design process, and UI/UX design deliverables.
• Experience in designing Mobile application and involvement from research to delivering design artifacts
• Strong time and project management skills under tight deadlines managing multiple projects at the same time.
• Experience working with cross-functional teams reporting to multiple stakeholders.
• Excellent verbal and written communication and presentation skills.
• Comfortable with ambiguity and strong ownership
• Design, research experience is required.
• Working knowledge of usability testing
• Knowledge/experience in working with design and communication tools: Adobe, Sketch or other prototyping tools. Skilled in Microsoft Office (PowerPoint, Excel, Word.)

Preferred Qualifications:

• Heavy communication role vs. hands-on design role.
• Ability to apply strong critical thinking skills to design critiques and suggest alternative solutions
• Deep understanding of design, product, UX
• Ability to accurately identify follow up action items (self-starters)
• Experience with cross-functional collaboration across multiple teams (R&D, TPM/QA, Sales/Marketing, Legal and more)
• Skill in managing multiple projects simultaneously
• Be coachable
• Great presentation and communication skills
• Comfort with ambiguity
• Excellent output

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Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

WASHINGTON STATE

The salary range for this role is expected to be between $105,500 and $130,500. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.