Utility Revenue Specialist

Our client, a Utility and Energy Generation and Distribution company, is looking for multiple Utility Revenue Specialists for their Davenport, IA location. Responsibilities: Support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies.

Our client, a Utility and Energy Generation and Distribution company, is looking for multiple Utility Revenue Specialists for their Davenport, IA location.
 
Responsibilities:

• Support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies.
• This role is critical to maintaining customer satisfaction and ensuring compliance with internal policies and regulatory standards.
• Investigate and resolve billing errors utilizing the customer information system (CSS).
• Process billing corrections and adjustments in compliance with company procedures and audit standards.
• Interpret and apply utility tariffs, billing policies, and regulatory practices.
• Research client billing issues as directed.
• Maintain detailed records of billing activities using Excel spreadsheets.
• Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
• Support various ad-hoc billing projects as needed.

 
Requirements:

• Bachelor’s degree in business or related field.
• Proficient with the MS Office Suite including Outlook, Word, and Excel.
• Strong analytical and organizational skills with high attention to detail.
• Ability to manage deadlines effectively in a fast-paced environment
• Good communication skills, typing and Proficient with MS office

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

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