Utility Management Services Coordinator - Asset Management

This role plays a key part in maintaining billing accuracy, supporting utility recovery programs, improving operational efficiency, and helping optimize utility expenses across the portfolio. Driven by Vision : We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services.

About Fairfield
If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role
The Utility Management Services Coordinator supports Fairfield's utility operations through utility account management, billing review, reporting, expense control, and stakeholder coordination. This role plays a key part in maintaining billing accuracy, supporting utility recovery programs, improving operational efficiency, and helping optimize utility expenses across the portfolio.

Work Schedule & Location: This is a full-time, onsite position based at Fairfield's corporate office in the Sorrento Valley area of San Diego, California. To support East Coast operations, team members typically begin their workday between 6:00 AM and 8:00 AM Pacific Time.

What You'll Do
Below is a snapshot of what this role is all about. While there is more to it, this is the core focus.

Utility Account Coordination

• Coordinate utility account setup, transfers, disconnections, and service changes.

• Support account transitions for acquisitions, new construction, and operating properties.

• Maintain account records, provider documentation, and tracking information.

Billing Review & Resolution

• Review and resolve utility invoicing issues, billing discrepancies, payment issues, and billing inquiries.

• Research account variances and coordinate corrective action.

• Partner with Accounting, property teams, and vendors to resolve billing concerns.

Utility Analysis & Reporting

• Track utility usage, expense trends, billing recovery, leaks, meter issues, and performance variances.

• Prepare reports, analyses, billing summaries, presentations, and benchmarks.

• Support budgeting, proformas, and utility performance reviews.

Stakeholder & Vendor Support

• Serve as liaison among utility providers, vendors, residents, property teams, Accounting, Asset Management, and other stakeholders.

• Coordinate issue resolution and communicate updates across involved parties.

• Support utility recovery and operational initiatives.

Process Improvement & Compliance

• Support waste management, landlord utility agreements, sales tax removal, rate schedule updates, submetering, and master meter requests.

• Utilize technology and reporting tools to improve expense control and process efficiency.

• Complete required training and comply with all Fairfield standards and applicable regulations.

Why You'll Love Fairfield
We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

• Driven by Vision: We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us.
• Career Growth & Learning: Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better.
• Culture of Collaboration: Enjoy a professional, supportive environment where we work together to drive meaningful impact.
• A Company that Cares: We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

What We're Looking For

Education &