UTILITY CUSTOMER SERVICE REPRESENTATIVE

UTILITY CUSTOMER SERVICE REPRESENTATIVE

Salary

$16.87 - $19.40 Hourly

Location

City Hall, 200 E. Broadway, Hobbs, NM

Job Type

Full Time NonExempt

Job Number

202601271

Department

WATER OFFICE

Opening Date

09/25/2026

Closing Date

10/1/2026 11:59 PM Mountain

• Description
• Benefits
• Questions

Description

GENERAL DESCRIPTIONProvides customer service to the public by receiving utility payments, answering questions, and assisting with utility services. Enters customer information and payments into the computer system and processes service requests such as new connections, transfers, and disconnects. Handles work orders, schedules service calls, and communicates customer requests to the appropriate departments. Assists with trash cart requests and missed trash pickup concerns. Provides support to other staff as needed and performs general office duties with accuracy and attention to detail

Essential Duties

ESSENTIAL DUTIES

• Makes first contact with the public receiving utility payments.
• Enters payments to the appropriate accounts into data system.
• Processes new connect, disconnect and transfer orders.
• Performs data entry functions.
• Answers inquiries regarding utility services either in person or via phone, refers, when necessary, to the appropriate person.
• Authorizes extensions on utility billing, within the guidelines set, when payments are unable to be made by due date.
• Prepares and monitors work orders for customers.
• Schedules service orders for service personnel.
• Emails Waste Management daily a list of customers needing a trash cart and communicates customer requests for missed trash pickup.
• Provides back up support for other positions as needed.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

NON-ESSENTIAL DUTIESMay serve on various employee committees, as required and assigned.

Minimum Qualifications

QUALIFICATIONS

This position is subject to the City of Hobbs' Drug and Alcohol Testing Policy which includes one or more of the following: pre-employment testing, post accident testing, random testing, reasonable suspicion testing, return to duty testing and follow-up testing.

MINIMUM QUALIFICATIONS

Education and Experience:

• Graduation from high school or GED equivalent required.
• Previous customer service work experience preferred.
• General office practices and experience in handling money preferred.

Skills, Knowledge and Abilities:

Ability to learn Springbrook Software.

Ability to perform duties with a high degree of attention to detail with a high degree of accuracy.

Ability to establish and maintain effective working relationships with Utilities staff and general public.

LICENSING AND CERTIFICATIONS

Valid state issued driver's license.

SUPERVISION RECEIVED

Works under the broad policy guidance and direction of the Utility Assistant Office Manager, Utility Office Manager and Utilities Director.

Physical Demands & Work Environment

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The office environment can be hectic but relatively quiet.

• The City of Hobbs will provide 80% to 90% Heath Insurance Coverage from Single to Family coverage.
• Employees are eligible for 100% short-term disability coverage provided by the City of Hobbs.
• Employer PERA contributions 14.8% for general, 28.775% for HPD, 30.9% for HFD.
• CDL pay - $6,000 per year (if applicable).
• PTO accruals start at 12 hours per month (144 hours per year) and progressively increase based on years of service to 20 hours per month (240 hours per year) at year 21.
• Bilingual Pay - $1,500 dollar incentive per year upon completion of yearly proficiency test.
• Education Incentive - ($1,000, $4,000, $6,000 dollars - Associates, Bachelors, Masters; degree must be relevant to position and above the current minimum requirements of the held position).
• Longevity Pay - Begins at the completion of 10 years of service. Gradually increased.
• Retention Incentive - $600 incentive yearly with years 1-9 of completed service
• 13 Paid Holidays.
• Bereavement Leave - 5 days per calendar year per personnel rules guidelines.
• Military Leave - (120 hours per year for general, 183.75 per year for HPD, 360 hours per year for HFD).

01

How many years of customer service do you have? Please describe in detail.

02

Please describe any experience you have in general office practices and how many years of experience.

03

Please describe any cash handling experience that you have. Please list the name of the employer where you received the experience and how many years of experience you have.

Required Question

Employer City of Hobbs

Address 200 East Broadway

Hobbs, New Mexico, 88240

Phone 575-397-9228

Website http://www.hobbsnm.org/human_resources.html