Utility Coordinator & Specialist

As a Utility Specialist at 5, you will help clients navigate the complex processes involved in establishing and managing electricity, natural gas, and water utility services. You will be a key resource for new construction projects and other utility-related needs, coordinating with utilities, clients, and internal teams to move projects forward.

This role requires hands-on experience with utility account setup and new construction coordination in regulated and deregulated energy markets. You will serve as an internal subject matter expert, anticipate challenges, and help clients understand requirements, timelines, and next steps.

The right person is proactive, detail-oriented, and comfortable managing multiple projects. You enjoy solving problems, building reliable processes, and working collaboratively to deliver a responsive, high-quality client experience.

What You'll Do

• Coordinate electricity, and natural gas utility service setup for new construction and other client projects.
• Utility capacity requests and negotiation for new construction and service upgrades such as data center requests and large industrial.
• Serve as a subject matter expert on utility processes, account requirements, service requests, and related issues for clients and the 5 team.
• Work directly with utilities, clients, contractors, and internal stakeholders to identify requirements, track milestones, and resolve issues.
• Anticipate project needs and potential delays, communicate next steps, and proactively help keep service activation on schedule.
• Guide clients through utility-related requirements in both regulated and deregulated energy markets.
• Manage multiple concurrent requests and projects while maintaining accurate records, clear communication, and timely follow-up.
• Develop, document, and improve repeatable workflows for utility service coordination and new construction support.
• Collaborate with the 5 team to enhance technology, data, and analytical tools that improve service delivery and efficiency.
• Prepare clear updates, recommendations, and presentations for clients and internal stakeholders.
• Identify opportunities to expand and improve utility-related services as client needs evolve.

What We're Looking For

• At least five years of experience coordinating electricity, natural gas, and water utility account setup, particularly for new construction or related client projects.
• Experience working with utilities and clients in both regulated and deregulated energy markets.
• Strong understanding of utility service processes, account establishment, and common project dependencies.
• Proven ability to manage multiple projects, stakeholders, deadlines, and follow-up activities in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to explain complex utility requirements clearly.
• Strong problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues.
• Experience developing and improving processes, documentation, and operational workflows.
• Proficiency with Microsoft Office, including Excel and PowerPoint; comfort learning new technology and tools.
• High levels of ownership, integrity, teamwork, self-awareness, and willingness to give and receive constructive feedback.
• Experience supporting commercial and industrial clients is preferred.

Nice to Have

• Working knowledge of retail electricity and natural gas markets, commodity supply contracts, and deregulated energy transactions.
• Experience navigating bill pay systems to find relevant client info for utility coordination/procurement.