| Location | Los Angeles, CA |
Newhouse Project Consulting, LLC, NPC, is a strategic advisory and delivery partner specializing in AI Advisory, Organizational Change Management, Project Management, and Staff Augmentation. We deploy experienced professionals who bridge enterprise technology transformation with real-world operational execution.
We are seeking Field Readiness Support Lead to support a major utility modernization initiative impacting field operations and workforce systems.
The Field Readiness Support Lead is responsible for ensuring field teams are operationally prepared, technically supported, and confident during enterprise system deployments and process transitions.
This role operates directly within field environments and serves as the frontline bridge between technology implementation teams and field personnel. The ideal candidate combines hands-on utility field experience with strong technical proficiency and the ability to drive workforce adoption during high-impact operational change.
Lead field readiness efforts during enterprise system deployments and process transitions.
Assess team and individual readiness prior to go-live activities.
Provide hands-on troubleshooting and support for mobile and field-based technologies.
Translate technical updates into clear, actionable guidance for crews and supervisors.
Identify potential adoption risks and proactively address resistance or confusion.
Model and reinforce safety standards during operational or system changes.
Deliver on-site coaching to support effective system utilization.
Communicate status updates and field insights to project stakeholders and leadership.
Document issues, resolutions, and readiness insights using Microsoft collaboration tools.
Demonstrated experience within the utility industry, including energy, electricity, construction, telecom, or similar field operations environments. Strong understanding of field workflows, job site realities, and operational constraints.
Proven ability to:
Navigate mobile field tools and enterprise applications
Configure and support field devices and equipment
Diagnose and resolve technical issues in real-world field conditions
Working knowledge of field safety protocols, regulatory requirements, and best practices. Ability to model safe behaviors and promote a safety-first mindset during system deployments.
Exceptional verbal and interpersonal communication skills, including the ability to:
Clearly relay updates and instructions to field personnel
Simplify complex technical concepts into practical explanations
Present confidently to both operational teams and leadership
Demonstrated ability to:
Evaluate workforce readiness for deployment
Identify adoption barriers
Coach and support employees through system and process changes
Reinforce sustained adoption of new tools and ways of working
Strong emotional intelligence with patience and professionalism to support employees navigating change-related challenges or frustration.
Proficiency in:
Microsoft Word
Excel
PowerPoint
Teams
SharePoint
OneDrive
Must possess and maintain a valid California Class C Driver's License.
Experience supporting large-scale enterprise system implementations, including ERP transformations such as SAP replatform initiatives.
Experience with field scheduling tools, mobile workforce systems, or ERP platforms such as SAP S/4HANA or asset management modules.
Foundational understanding of:
Change impact assessment methodologies
Business readiness planning
Workforce transition support models
At NPC, we deploy trusted field leaders who ensure technology modernization translates into operational success. Our Field Readiness Support Leads are credible, field-tested professionals who strengthen workforce confidence, minimize disruption, and accelerate adoption during enterprise transformation.