Utility Call-Center Specialist I Multiple Opportunities

This is entry-level customer service work handling a high volume of phone calls in the Water Utilities Department, Customer Service Call Center. This position is the first point of contact for internal and external customers. Responsible for handling a high volume of inbound and outbound calls, resolving customer inquiries, opening/closing accounts, and processing payments by telephone. Work is performed under the general supervision of a Utility Customer Service Supervisor.

QUALIFICATION

This position requires qualified applicants to possess the following:

• Graduation from high school or an equivalent recognized certification; minimum of one (1) year of customer service experience in a call center environment.

PREFERRED QUALIFICATIONS

Preferred qualifications include:

• Experience working for a utility,
• Experience receiving a high volume of calls (must specify the number of calls per day), and
• Bi/trilingual (English/Spanish/Creole).