Utility Billing Coordinator

Utility Billing Coordinator

Salary

$67,163.20 - $83,699.20 Annually

Location

11155 Robinson Drive, Coon Rapids, MN

Job Type

Full time

Job Number

202600433

Department

Finance

Division

Utility Billing

Opening Date

08/04/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Summary of Position

Are you someone who enjoys delivering excellent customer service, solving problems, and ensuring every detail is accurate? The City of Coon Rapids is seeking a Utility Billing Coordinator to play a vital role in serving our residents and supporting essential city operations. In this position, youll combine your organizational skills, attention to detail, and commitment to public service to manage utility billing, assist customers, and help ensure our processes run efficiently. If you take pride in providing exceptional service, thrive in a collaborative environment, and want to make a meaningful impact in the community, wed love to have you on our team. Under the general supervision and direction of the Assistant Finance Director, the Utility Billing Coordinator is responsible for coordinating the utility billing function, directing the utility billing processes and responding to inquiries that are related to utility billing.

Anticipated Hiring Range: $32.29-40.24/hour Position open until filled with first consideration given to applicants who apply before August 17, 2026.

Salary Range: $67,163.20-83,699.20

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The City of Coon Rapids is proud to be an Equal Opportunity Employer and actively seeks a diverse workforce that reflects the community we serve. The City welcomes, and encourages all qualified applicant to apply regardless of race (including traits associated with race, including but not limited to, hair texture and hair styles such as braids, locks and twists), color, creed, religion, familial status, sex (including pregnancy or related conditions, gender identity/expression, and sexual orientation), parental status, marital status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors or any other basis protected by law.

Essential Duties and Responsibilities

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related or a logical assignment to the position.

• Oversee the full cycle of utility billing tasks, including customer billing, receipt and posting of payments, the opening, closing and updating of customer accounts, proper record keeping and related reporting.
• Acts as the lead utility billing person to resolve more complex billing-related issues.
• Effectively manage utility customer experiences, including customer's online payment portal, responding as needed to email, phone or voicemail inquiries and complaints, appropriate outreach to customer regarding ownership changes, address customer disputes and disagreements as needed, etc.
• Schedules and coordinates meter readings, audits, required corrections, cut/off dates and billing activities.
• Manages new water meter assignments and monitors meter inventory; Schedules appointments for meter installations and equipment repairs.
• Analyzes utility accounts for proper billing, pulls questionable bills, researches problems, rechecks usage and charges and works with others to resolve.
• Analyzes water usage for annual sewer average rate calculations.
• Communicates and interacts with the public, other employees, supervisors and individuals from other organizations effectively and respectfully.
• Oversee the annual delinquent account certification process.
• Ensures accurate and timely generation of utility billing.
• Implements and tests new and revised processes and rate systems.
• Performs other related functions as apparent or delegated.

Required Knowledge and Abilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Ability to perform mathematical calculations of moderate difficulty.
• Ability to provide work direction in a diplomatic and professional manner.
• Skill in the use and care of personal computer, printers, and other office equipment, and working knowledge of computer software, applications and technology related to financial administration.
• Ability to independently carry out day-to-day operations and assigned projects to their completion on time, problem solve, determine work priorities, and accomplish goals within limited time frames under pressure.
• Ability to use independent judgement to recognize, trace and correct errors.
• Possesses strong organizational skills.
• Ability to handle inquiries from the public and staff in a friendly and courteous manner.
• Ability to be detail oriented and follow through with tasks.
• Ability to maintain and handle confidential and sensitive information appropriately and perform duties with tact and discretion.
• Must have the ability to accept criticism or discipline.
• Maintains positive professional working relationships with all staff levels, other jurisdictions and outside agencies, and the general public.
• Performs essential position duties and responsibilities under the working conditions and physical demands described herein.
• Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations and citizen customers.
• Ability to work independently with high degree of self-direction and effective time management with many interruptions.
• Regular and reliable attendance during scheduled work hours and outside regular hours as necessary.
• Must have the ability to accept constructive criticism or discipline in a positive manner, initiating self-development to improve job performance.

Qualifications and Other Information

MINIMUM QUALIFICATIONS:

A combination of training and experience substantially equivalent to the following:

• Associates degree in finance, accounting or related field or equivalent combination of education or experience.
• Five (5) years of applicable experience. A strong background in customer service, ideally within a utility, municipal, or financial services environment. Experience responding to and resolving customer inquiries, including disputes and ownership changes.
• Three (3) years of customer service experience.

PREFERRED QUALIFICATIONS:

• Five (5) years of customer service experience in a utility or billing related field.

CONDITIONS OF EMPLOYMENT:

• Must contribute positively to a productive, inclusive, and respectful work environment.
• Must make workplace safety the top priority.
• Must know and practice the City's mission, vision and values.
• Must comply with organizational and departmental policies.

For additional City benefit information please click the link below.

Benefits Summary

01

Do you meet the minimum qualifications of the position? A combination of training and experience substantially equivalent to the following: • Associates degree in finance, accounting or related field or equivalent combination of education or experience. • Five (5) years of applicable experience. A strong background in customer service, ideally within a utility, municipal, or financial services environment. Experience responding to and resolving customer inquiries, including disputes and ownership changes. • Three (3) years of customer service experience.

• Yes
• No

02

If you answered yes to the previous question, describe your experience working in finance.

03

Do you meet the preferred qualifications? • Five (5) years of customer service experience in a utility or billing-related field

• Yes
• No

04

If you answered "yes" please elaborate on your experience

05

Are you eligible for veterans preference points? The City of Coon Rapids operates under a point preference system, which awards points to qualified veterans to supplement their application. Ten points are granted to non-disabled veterans on open competitive examinations; 15 points are awarded if the veteran has a service connected compensable disability as certified by the U.S. Department of Veterans Affairs (USDVA). To qualify for preference for a competitive exam, you must have a passing score for the position and be a qualified veteran. Qualified veteran means a citizen of the United States or a resident alien separated from active duty under honorable conditions from any branch of the United States armed forces: 1) after having served on active duty for 181 consecutive days; OR 2) by reason of disability incurred while serving on active duty; OR 3) who has met the minimum active duty required as defined by Code of Federal Regulations, Title 38, Section 3.12a; OR 4) who has active military service certified under section 401, Public Law 85-202. Active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary. Veterans preference may be used by the surviving spouse of a deceased veteran and by the spouse of a disabled veteran who, because of the disability, is unable to qualify. You are ineligible to receive points if are were divorced from the veteran or were widowed and have remarried. Claims must be made on this application and documentation submitted within seven days of the application deadline for the position for which you are applying. The information you provide will be used to determine your eligibility for veterans preference points. You are not required to supply this information, but we cannot award veterans preference points without it. You must submit a copy of the "Member Copy 4" of your DD214 or other military documents to substantiate the service information requested. Additional preference is awarded to qualified disabled veterans. Disabled veterans must also supply a letter from the United States Department of Veterans Affairs. Spouses applying for preference must supply the "Member Copy 4" of the veterans DD214 and the veterans letter from the United States Department of Veterans Affairs or proof of death. Documentation must be within seven days of the application deadline. If your supporting documentation is not submitted within seven days of the application deadline, Veterans Preference Points will not be awarded.

• No, I am not requesting Veterans Preference Points
• Yes, Honorably Discharged Veteran (attach the "Member Copy 4" of the DD214 or other documentation verifying service to substantiate the services information requested to this application)
• Yes, Honorably Discharged Disabled Veteran (attach the "Member Copy 4" of the DD214 or other documentation verifying service to substantiate the services information requested AND letter from USDVA verifying active duty disability to this application)
• Spouse of Honorably Discharged Disabled Veteran (attach the "Member Copy 4" of the veterans DD214 or other documentation verifying service to substantiate the services information requested AND letter from USDVA verifying active duty disability to this application)
• Widow of Deceased Veteran (attach veterans "Member Copy 4" of the DD214 or other documentation verifying service to substantiate the services information requested AND proof of death to this application)
• Widow of Deceased Disabled Veteran Who Was Disabled at Time of Death (attach the "Member Copy 4" of the veterans DD214 (or other documentation verifying service to substantiate the services information requested, letter from USDVA verifying active duty disability, and proof of death to this application)

06

I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire for this position. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions or partial information may result in disqualification from the selection process. If the supplemental question is not applicable, please indicate N/A. I have read and understand the above instructions regarding supplemental questions.

• Yes
• No

07

By checking yes below, you indicate you have thoroughly completed the City application, which includes providing all previous employers and reasons for leaving all past jobs. Incomplete responses or a response that refers us to "See Resume" or "See Previous Response" may disqualify your application. If you havent thoroughly completed the application, you will need to go back and complete the information to be considered an applicant. Additionally, you acknowledge that you have completed all of the supplemental questions. Failure to provide complete responses to all of the supplemental questions may negatively impact further advancement in the hiring process. I have read and understand the above instructions regarding my application.

• Yes
• No

Required Question

Employer City of Coon Rapids

Address 11155 Robinson Drive

Coon Rapids, Minnesota, 55433

Phone 763-767-6413

Website http://coonrapidsmn.gov/