Utility Billing Clerk

Description

JOB SUMMARY: Under the direct supervision of the Utility Billing Supervisor, performs a variety of moderately complex clerical duties within a framework of standard policies and procedures.

REPORTS TO: Utility Billing Supervisor

SUPERVISES: N/A

EXAMPLES OF WORK: (Illustrative Only)

Perform any combination of the following duties according to specific departmental guidelines:

Checks, analyzes and classifies or alphabetize material; Responsible for collecting and posting payments for utility bills

Assisting customers in establishing new service or researching billing issues Ability to batch and balance receipts at the end of the shift

Provides reception services at city hall by answering telephone

Prepares monthly meter reader books and assists meter readers in obtaining accurate information

Performs general clerical duties such as typing, filing, word processing, spreadsheets, and data entry.

Verifies computer printouts reflecting status of water revenues.

Perform such other related duties as may be assigned by Utility Billing Supervisor.

NOTE: These examples are intended only as illustrations of the various types of work performed in positions allocated to the classes.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Examples of Duties

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Working knowledge of Microsoft Word and Google Mail software, business English, spelling and arithmetic; office practices and procedures.

SKILLS: Balance receipts and disbursements; correct monetary overs and shorts

Ability to: understand and carry out oral and written instructions and greet the public; balance cash drawer; effectively handle customer complaints witl1 any needed assistance; establish and maintain effective working relationships with co workers and other employees; communicate effectively orally and in writing; type at a prescribed rate of speed and accuracy; operate a calculator by touch.

Typical Qualifications

ACCEPTABLE TRAINING AND EXPERIENCE:

High school diploma or its equivalent and at least six (6) months experience in a clerical position with increasing responsibilities, OR

Any equivalent combination of experience and training which provides the preferred knowledge, skills, and abilities.

CERTIFICATES AND/OR LICENSES:

Possession of a valid Louisiana drivers license with a good driving record