Utility Billing Clerk

Utility Billing Clerk

Salary

$37,907.29 - $55,343.50 Annually

Location

Town Center: 211 East Pleasant Run Road, DeSoto, TX

Job Type

Regular Fulltime

Job Number

01336

Department

Public Utilities

Division

Utility Billing

Opening Date

08/04/2026

Closing Date

Continuous

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Description

This position will remain open until filled, with applications reviewed on an ongoing basis. This job posting may be removed at any time without prior notice. Interested applicants are encouraged to apply as soon as possible for full consideration.

Our Core Values

We LOVE DeSoto

• L- We lift up our community
• O- We take ownership of our collective performance
• V- We value and respect all employees
• E- We empower employees to grow

The purpose of this position is to provide customer service to callers and visitors to the department. This is accomplished by greeting customers; answering questions and assisting; researching information; completing forms; taking payments for services; entering payments; processing monies for deposit; and completing related clerical tasks. Additional duties may include working with utility readings to provide accurate usage and documentation regarding charges; reviewing and analyzing billing reports; assisting with reporting processes; submitting work orders to review unusual usage or revenue; reviewing and taking action on exception reports; identifying meters for re-read; and reviewing disconnect information; processing documents; opening and distributing mail; contacting customers; filing; and referring customers to other departments

Specific Duties and Responsibilities

• Provides customer service to the public by greeting visitors and responding to requests; providing directions; researching general information; receiving payments; and researching accounts.
• Processes payments by entering information and data; calculating bills; posting transactions; verifying monies received; balancing funds; and preparing bank deposits.
• Assists callers and visitors by answering the phone; taking messages; and referring callers to the appropriate individuals or department.
• Submits work orders for investigation by reviewing reports for unusual usage; reviewing revenue trends; analyzing meter reports; assisting with preparation of regular reports; ensuring reporting accuracy; printing reports for review; and discussing with technicians.
• Identifies inactive accounts by reviewing account status information; and submitting work orders for disconnection.
• Completes the billing review process by searching for high and low usage; identifying meters for re-read, printing exception reports, entering technician readings.
• Maintains documentation by processing information, filing and storing data.

Qualifications

• High School graduation or equivalent
• One year of experience as a clerk or cashier
• One year of experience in administrative support

Supplemental Information

• Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials
• Ability to count monies and process payments
• Ability to analyze documents and reports
• Skill in the operation of 10 key by touch
• Skill in the operation and use of standard office software which includes databases and presentation programs, along with Microsoft products

Employee Benefit Information

Health Insurance- BCBS

Dental Insurance- BCBS

Vision Insurance - EyeMed Insight

Flexible Spending - Payflex

Employees can set aside pre-tax dollars to pay for yearly out of pocket medical expenses. Subject to IRS annual limits and restrictions.

Life Insurance- Dearborn National

The City provides each employee with a life insurance policy of 3 times their annual salary up to a maximum of $150,000.

Voluntary Term Life Option- Dearborn National

This is additional low cost life insurance available to employees and their dependents.

Employee Assistance Program- Deer Oaks

Assists in recommending counselors for any city employee experiencing personal problems.

Education Pay

Employees can receive a monthly additional pay for Associates, Bachelors, Masters and PHD degrees.

Social Security

Employee participates at 7.65% contribution with matching city funds.

Texas Municipal Retirement System

Employees participate in a statewide retirement program at 7% contribution with a city match of 2:1.

Five years vesting, 20 years retirement at any age.

Vacation

Non-civil service employees accrue 6.67 hours per month (2 weeks per year).

All police employees accrue 10 hours per month (3 weeks per year).

All Fire employees accrue 15 hours per month (7.5 - 24 hour shifts a year).

Sick Leave

Non-civil service employees accrue 10 hours per month (3 weeks per year).

All police employees accrue 10 hours per month (3 weeks per year).

All Fire employees accrue 15 hours per month (7.5 - 24 hour shifts a year).

Holidays

Non-civil service employees receive 13 paid holidays per year including one personal or "floating" day.

Longevity Pay

Earned at a rate of $4 per month.

This is calculated on number of years of service up to and including 25 years (maximum $1200).

Workers Compensation

Workers compensation coverage is provided for all employees.

Fire/Police

Eligible for Education/Certification pay.

Deferred Compensation Plans- Mass Mutual/Empower

Payroll deduction for employee participation. City does not contribute.

01

Do you have a valid Drivers License?

• Yes
• No

02

Do you have at least 2 years of customer service experience?

• Yes
• No

03

How many years of cash handling experience do you have?

Required Question

Employer City of DeSoto

Department Public Utilities Address 211 E. Pleasant Run Road

DeSoto, Texas, 75115

Phone 972-230-5724