Utility Assistance SpecialistMiami Valley Community Action Partnership (MVCAP)Schedule: Full-Time | Monday–Friday | 8:00 AM–4:30 PMPay: $19.95 per hourFLSA Status: Non-ExemptReports To: Utility Assistance DirectorPosition SummaryMiami Valley Community Action Partnership (MVCAP) is seeking a Utility Assistance Specialist to provide direct support to individuals and families applying for energy assistance programs. This position works directly with clients to explain program requirements, assist with applications, verify documentation, and connect clients with available resources.The ideal candidate is organized, compassionate, detail-oriented, and comfortable working directly with clients who may be experiencing challenging circumstances.Key ResponsibilitiesAssist clients with applications for Home Energy Assistance Program (HEAP), PIPP+, and crisis assistance programsExplain program eligibility requirements and application proceduresReview applications for completeness, accuracy, and required documentationProcess applications received in person and through online systemsInterview clients and gather required verification informationMaintain accurate client records, referrals, and application status informationRespond to client questions by phone and in personRefer clients to additional MVCAP and community resources when appropriateProvide professional, respectful, and compassionate customer serviceParticipate in outreach activities and occasional off-site application assistance as neededMaintain client confidentiality and professional boundariesQualificationsHigh school diploma or GED requiredAt least 24 months of experience in intake, administrative work, direct client services, or customer serviceStrong communication, organizational, and computer skillsAbility to accurately review documents and maintain detailed recordsAbility to work independently while contributing to a team environmentEmpathy, patience, professionalism, and discretion when working with sensitive informationExperience with intake systems, databases, or similar software is preferredSocial services education or related experience is a plusJoin MVCAP and help connect individuals and families in our community with essential utility assistance and resources.Pre-hire: Mandatory drug testing and background check.