USHIL - GTS Support Staff

Thermo Fisher Scientific Inc

Hillsboro, OR

JOB DETAILS
SKILLS
Administrative Skills, Best Practices, Cancer, Communication Skills, Computer Science, Configuration Management, Cross-Functional, Customer Support/Service, Data Management, Desktop Administration, Documentation, Establish Priorities, Food Safety, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Lift/Move 35 Pounds, Lift/Move 40 Pounds, Mac Operating System, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Network Connectivity, Network Operations Center, Network Protocols, Network Switching, Network System Hardware, On Call, Presentation/Verbal Skills, Problem Solving Skills, Service Delivery, ServiceNow, Systems Administration/Management, Systems Engineering, Team Player, Technical Support, VPN (Virtual Private Network), Vendor/Supplier Management, Wireless Security, Writing Skills
LOCATION
Hillsboro, OR
POSTED
19 days ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join our collaborative IT team as a Systems Infrastructure Engineer II! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.

You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.

REQUIREMENTS:

  • Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in desktop support or systems administration
  • Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
  • ITIL certification preferred
  • Strong proficiency in Windows/Mac operating systems and Active Directory administration
  • Advanced troubleshooting skills for hardware, software, and network connectivity issues
  • Experience with IT Service Management tools like ServiceNow for ticket management and workflow
  • Expertise in PC/laptop deployment, imaging, and configuration management
  • Ability to manage data center infrastructure including servers, switches, and network equipment
  • Experience with vendor management and coordination
  • Strong documentation and knowledge base maintenance skills
  • Excellent verbal and written communication abilities
  • Proven customer service orientation and problem-solving capabilities
  • Ability to work independently and as part of a team
  • Multi-tasking skills with ability to prioritize effectively
  • Availability for occasional on-call rotation or off-hours support as needed
  • Proficiency with Microsoft 365 suite and collaboration tools
  • Understanding of network protocols, VPN, wireless networking, and security best practices
  • Physical ability to lift/move equipment up to 35 lbs occasionally

About the Company

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Thermo Fisher Scientific Inc

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.

All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.

If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.

COMPANY SIZE
10,000 employees or more
INDUSTRY
All
WEBSITE
https://corporate.thermofisher.com/en/home.html