Usher/Ticket Taker

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enthusiastically greet guests and provide event information.
• Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
• Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
• Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.
• Proactively approach guests that may have questions, difficulty, or a complaint.
• Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.
• Identify and respond to emergencies; involve Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Ensure sections are always clean and clear of debris.
• Check seating for lost articles.
• Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
• All other duties and responsibilities as assigned.

WORKING CONDITIONS

• Tasks are performed with moderate supervision.
• Walking & standing occurs 95% of the time (6-8 hours per shift).
• Employees may be assigned to work positions located outside.
• Employees may be scheduled to work until 12:00am or later.
• Ability to work in a loud, fast-paced environment.
• Employee should use precautions & follow safety guidelines.