Usher

General Definition:

• Responsible for the promotion of positive customer relations by greeting and providing a full range of informational services to patrons upon entry and through the duration of their stay.

Essential Job Functions:

• Greets all customers to the facility, or any other designated area where customer entry or patronage is required.
• Escorts patrons to seats and maintains cleanliness of all seating areas.
• Furnishes information (both printed and verbal) regarding all customer-related services provided throughout the facility.
• Provides direction to groups scheduled for specific events regarding all informational services and products.
• Approaches all encounters with guests and employees in a friendly and service-oriented manner.
• Monitors guests for problems and reports any such findings to Department Manager or Supervisor.
• Maintains and completes all opening /closing duties according to the procedures set forth within the department.
• Dependability, good attendance, and occasional overtime required.
• May be required to work evenings, weekends, or holidays as scheduled.
• Have the ability to accomplish a multitude of duties as assigned
• Develops and maintains forms for Admissions and Reservations Clerks.
• Other duties as assigned.