User Support Specialist

Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS), Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications. Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.

Overview:

VTG is seeking a User Support Specialist to support National Security customers.

Responsibilities:

• Design, develop, troubleshoot, and debug complex software applications.
• Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
• Work in a team environment.
• Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS),
• Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
• Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.

Qualifications:

Required Qualifications:

• Active TS/SCI with Polygraph
• Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
• Associates and five or No degree and seven years related work experience.
• Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
• Five years of experience with workflow design and management.
• Five years of experience performing user account administration and user access control.
• Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
• Three years of experience triaging system errors for a database-driven information system.

• 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
• Familiarity with IT Service Management and Best Practices.