User Support Specialist I

User Support Specialist I

• 496682
• Full-Time
• Closing on: Aug 18 2026
• User Support Services

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Special requirements for this position must be able to work evenings and weekends

Department: User Support Services

Salary: $43,001- $48,000

Job Summary

The User Support Specialist I provides day-to-day technical assistance to students, faculty, and staff related to the operations of computer software, hardware, and network issues, ensuring a high degree of customer satisfaction.

Duties

• Troubleshoots and evaluates technical problems
• Supports a variety of software applications
• Installs, maintains, and troubleshoots standard software applications; provides hardware support
• Evaluates and tests new software applications and hardware
• Provides support and training to employees as required
• Assists faculty and staff on various technologies
• Researches new and enhanced technologies
• Troubleshoots and resolves network identification passwords issues
• Mentors part-time staff in standard software applications and hardware support
• Installs and troubleshoots client applications

Marginal Duties

• Performs other duties as assigned

Supervisory Responsibilities

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Qualifications

Required Education:

• Associate''s degree in Information Technology or a related field
• Experience in lieu of education

Required Experience:

• Minimum of one (1) year of related job experience
• Education in lieu of experience

License/Certification:

• Must maintain a valid, current driver''s license.

Preferred Qualifications

• Bachelor''s degree in Information Technology or a related field is preferred
• Three (3) years of related job experience is preferred

Knowledge, Skills and Abilities

Knowledge:

• Knowledge of Windows 10 and MacOS 10.14 or higher

Skills:

• Good technical skills, including proficiency in MS Office
• Strong time management and organizational skills
• Excellent interpersonal and communication skills
• Good customer service skills

Abilities:

• Ability to escalate issues when appropriate
• Ability to follow up on outstanding actions

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Must have good spatial awareness and precise hand-eye coordination
• May be required to move items of up to 25lbs
• May be asked to respond to problems or provide service after hours
• May be expected to carry and respond to cell phone at all times
• Must be able to work evenings and weekends as needed

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.