Eleven Recruiting is partnering with a nationally recognized, prestigious law firm to hire an IT Support Specialist for its Los Angeles office.
The IT Support Specialist provides concierge-level technical support to internal users across the Legal Firm and participates in the Firm-wide Help Desk rotation. This position provides first- and second-level support, troubleshoots hardware and software issues, supports mobile devices and collaboration technologies, and assists other IT Analysts and Engineers with technical issues.
Responsibilities: -
Provide first- and second-level technical support for hardware, software, communications, and collaboration systems.
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Provide high-touch, customer-focused support to internal users.
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Troubleshoot and resolve hardware and software issues.
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Manage Help Desk tickets from opening through resolution using the firm's ticketing system.
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Configure and prepare computers and other equipment for end users.
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Provide mobile device and telecommunications support.
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Support conference room A/V and video conferencing technologies.
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Assist with software patching, equipment/software inventory, and end-user training.
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Provide Smart Hands support to IT Engineering.
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Participate in a rotating on-call schedule and provide after-hours support when required.
Qualifications:-
4+ years of IT support experience in an environment supporting 300+ users.
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Strong first- and second-level Help Desk/desktop support experience.
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Excellent written, verbal, and telephone communication skills.
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Strong customer service and troubleshooting abilities.
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General understanding of telecommunications infrastructure and operations.
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Ability to learn new technologies and software quickly.
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Ability to work effectively in a fast-paced, high-pressure environment.
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Ability to build effective relationships with users at all levels.
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Ability to travel up to 25%, including occasional short-notice travel to remote locations.
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Flexibility to work extended hours, nights, weekends, and non-traditional hours when required.
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Ability to participate in rotating on-call support.
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Bachelor's degree preferred.
Pay Rate: $44 - $47/hr
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