User Research Assistant

Job Overview:

Pay Range: $27.71hr - $32.71hr

Requirement/Must Have:

• 2+ years of experience in user research or a related field.
• Completion of a relevant college degree (branches of experimental psychology, human computer interaction, human factors, or related field).

Responsibilities:

• Prepare and execute research studies.
• Support lead researchers in investigating game play behavior to uncover insights.
• Support operational tasks including the setup of labs and procedures.
• Administer each playtest in a non-biased manner.
• Contribute to high-quality research reports that synthesize qualitative and quantitative findings into clear, actionable insights for product, design, and engineering teams.
• Support expert reviews (heuristic evaluations, UX audits, competitive assessments) to identify usability issues, experience gaps, and opportunities for improvement across game features, flows, or systems.
• Clean and code qualitative and quantitative data for analysis.
• Use survey tools to draft, distribute, and administer surveys.
• Use database to search, filter, schedule and communicate with playtest participants.
• Recruit the necessary amount and participant profile for each study.
• Maintain the inventory of lab supplies, forecasting and updating when new stock is needed.
• Special projects on occasion (Data entry, Recruiting events, Game teardowns, Documentation, etc.).

Nice to Have:

• Experience using AI-powered transcription tools to convert video and audio recordings into accurate, searchable text for research, analysis, or documentation purposes.
• Experience designing, configuring, or deploying custom agents using Microsoft Copilot, Copilot Studio, or similar AI platforms to automate workflows, support research activities, or solve business challenges.
• Familiarity with quantitative research methods, including data collection, statistical analysis, interpretation of results, and reporting of insights.
• Experience troubleshooting PC or console hardware, software, or game build issues to ensure successful execution of playtests and a high-quality participant experience.
• Demonstrated ability to learn new technologies and research tools quickly and apply them effectively in a fast-paced environment.

Skills:

• Comfortable speaking in front of groups with authority.
• Excellent organizational and communication skills.
• Comfortable with Office 365 tools, survey/data analysis tools, and databases.
• Comfortable with using technology, setting up lab hardware, troubleshooting common device connectivity issues.
• Knowledge of research design, qualitative, and quantitative methodologies.
• Familiar with game design theory and development process for video games.
• Able to adapt and learn quickly when faced with a large variety of problems.
• Genuinely enjoy gaming in all forms.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities