Job Description: User Experience Designer & Strategist (UX Architect)
Position Details
Role: User Experience Designer & Strategist (UX Architect)
Location: United States (On-site)- USA Dallas/Atlanta
Track: User Experience Design & Strategy
Role Summary
We are seeking an experienced User Experience Designer & Strategist (UX Architect) to define and design future-state operating experiences for healthcare business functions. This role focuses on understanding current-state operations, rationalizing workflows, and creating optimized future-state experiences enabled through process improvement, automation, and AI-driven transformation.
The ideal candidate will bring strong healthcare domain expertise, service design capabilities, and experience leading on-site discovery engagements with business and technology stakeholders.
Key Responsibilities
Discovery & Research
- Conduct on-site discovery sessions with business operations teams to understand workflows, user journeys, operational pain points, handoffs, exceptions, controls, and constraints.
- Perform current-state workflow and operational assessments to identify opportunities for optimization and transformation.
- Facilitate stakeholder interviews, design workshops, journey mapping sessions, and collaborative ideation exercises.
Experience Design & Strategy
- Design future-state operating experiences aligned with process rationalization, workflow redesign, automation, and AI enablement initiatives.
- Develop user journeys, workflow experience maps, service blueprints, personas, interaction models, and future-state operating concepts.
- Identify opportunities to simplify workflows, reduce manual effort, enhance usability, improve decision support, and drive operational efficiency.
Collaboration & Transformation
- Partner closely with business analysts, architects, data science teams, automation specialists, and delivery teams to align experience strategy with business and technology recommendations.
- Translate discovery findings into actionable design recommendations, prioritized opportunity backlogs, and implementation roadmap inputs.
- Support organizational change and adoption planning by assessing automation and user impact considerations.
Executive Communication
- Present findings, insights, and future-state recommendations to senior business leaders and executive stakeholders.
- Create executive-ready presentations and transformation recommendations supported by journey maps, service blueprints, and business outcomes.
Required Qualifications
- 8+ years of experience in:
- User Experience (UX) Design
- Service Design
- UX Strategy
- Product Strategy
- Design Consulting
- Business Experience Transformation
- Healthcare domain experience is mandatory, preferably in:
- Payer Operations
- Claims Management
- Member Experience
- Customer Service Operations
- Provider Operations
- G&A Functions
- Audit & Compliance
- Regulatory Workflow Transformation
- Experience working in consulting or discovery-driven environments with business stakeholders and cross-functional teams.
- Strong expertise in:
- Future-State Operating Model Design
- Service Blueprinting
- User Journey Mapping
- Workflow Design
- Persona Development
- Human-Centered Design
- Ability to analyze complex business operations and redesign them into streamlined, automation-enabled experiences.
- Excellent facilitation, communication, and executive storytelling skills.