| Location | Raleigh, NC |
| Salary | $62.78 |
Both the RHIF and RDHC activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all RHTP partners are working in concert to deliver a streamlined offering and experience.
The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with our partners.
Core Responsibilities
Provider Relationship and Navigation ( %)
Serve as the DHHS RHTP provider experience champion.
Creatively problem-solve process blockers and friction points in response to provider feedback.
Create a provider playbook that synthesizes process and navigation guidance.
External Partner Coordination (20%)
Serve as the liaison between DHHS RHIF partner (DIT) and RDHC partner (ECU) to ensure a smooth handover for providers.
Communicate process improvement recommendations to partners.
Occasionally attend partner meetings.
Provider Journey Analysis (20%)
Map and regularly update the provider journey in detail and publish an illustrative workflow.
Regularly identify collaboration or provider service gaps.
Continuous Improvement (15%)
Identify opportunities for process improvement.
Implement process improvements.
Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process.
Continuously evaluate existing documentation for updates vis- -vis current operations and best practices.
Data, Metrics, and Reporting (15%)
Establish a provider experience information housing and reporting mechanism.
Deliver reports and presentations regarding provider experience.
Support development of evaluation measures.
Compile data and support reporting for DHHS leadership, CMS, and rural health partners.
Initiative 6 Support (5%)
Support data needs of Initiative 6.
Support communication needs of Initiative 6.
Support presentation needs of Initiative 6.
Support provider experience activities in other Initiative 6 activities.
Knowledge, Skills, and Abilities
Thorough knowledge of process and quality improvement principles.
Strong understanding of rural health systems, digital health challenges, and community resource landscapes.
Understanding of continuous improvement tools, service level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent no one s responsibility gaps.
Ability to communicate effectively with clinical audiences, both verbally and in writing.
Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices.
Skill in diagnosing cross boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs.
Strong communication skills with a focus on impact and experience convening diverse stakeholders.
Ability to recommend and implement responses to moderately complex program or regulatory issues.
Ability to travel regularly across rural North Carolina.
Minimum Education and Experience
Bachelor s degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience.
One to three (1-3) years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming.
Demonstrated process mapping and process improvement abilities.
Demonstrated liaising and customer service skills
Experience with interfacing with healthcare providers.
Familiarity with rural health challenges and resources in North Carolina preferred.
Familiarity with federal and/or state contracts and grants.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Process mapping | Required | 3 | Years |
| Process improvement | Required | 3 | Years |
| User interviews | Required | 3 | Years |
| User journey mapping | Required | 3 | Years |
| Healthcare interfacing | Highly desired | 2 | Years |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | All work must be completed on-site. Do you agree to this requirement? |
| Question3 | Your candidate must be able to attend an in-person interview. Do you agree to this requirement? |
| Question4 | What is your candidate's email address? |
| Question5 | How soon can your candidate start if selected for this opportunity? |
| Question6 | Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req? |
| Question7 | Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes. |
| Question8 | Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country? |
| Question9 | Candidates submitted above the hourly Vendor of NA may not be considered for this assignment. Do you agree to this requirement? |
| Question10 | Payment for all approved hours will be paid at the straight hourly regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement? |
| Question11 | Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440? |