User Experience and Digital Accessibility Student Intern

Department: Kelvin Smith Library / Administrative Services

Compensation: $13.81/hour (paid internship)

Hours Required: 10-15 hours per week (within Tue-Fri, 8am-5pm)

Start date: Spring semester 2027

Reports to: Josie Cotton, User Experience Librarian

Position Overview

This internship, beginning in the spring 2027 semester, provides hands-on experience in digital accessibility and user experience within a library setting. The intern will review digital library resources and will support the UX Librarian to help improve access and make materials easier to find for users. They will also assist with user experience research to better understand how users interact with library resources and identify opportunities to improve accessibility and usability.

Responsibilities

• Accessibility: Identify and resolve digital accessibility issues in KSL web content. Apply tags to digital resources to improve access and support resource finding.

• User experience: Assist in developing and conducting user experience research, especially usability testing.

• Data assessment: Support data projects, as needed, by analyzing usage metrics and reporting findings to library leadership.

• Administrative Services: Support daily office functions, including scanning, filing, and managing confidential records with a high degree of professionalism and attention to detail.

Key Learning Objectives

• Accessibility: Identify and help remove barriers that may limit access to library resources, as well as support resource access for all users.

• User experience: Assist in designing and conducting user experience research (usability testing, surveys, interviews, or observational studies) to assess user needs and identify trends.

• Administrative leadership: Understand the logistics of academic library operations, such as resource allocation and assessment.

Minimum Qualifications

• Schedule commitment: Ability to work 10 to 15 hours within Tuesday through Friday 8 a.m. to 5 p.m. Ability to commit to at least two semesters of work, the first semester being spring 2027.

Required Skills & Competencies

• Familiarity with MS Office/Google Docs.

• Ability to work with confidential information.

• Ability to multi-task and think critically and creatively.

• Attention to detail and strong organizational skills.

• Experience or interest in digital accessibility and/or user experience is a plus.