USAF - Knowledge Management Analyst

Develop and maintain automated workflows with technical teams to aggregate authorized data from multiple business intelligence (BI) tools and generate reports and alerts for Government personnel. Maintain and update knowledge-base content and frequently asked questions using Government-approved information and sources; verify accuracy, relevance, and consistency with content owners.

cFocus Software seeks a Knowledge Management Analyst to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance.Qualifications:

• Active TS/SCI clearance
• B.S. Computer Science, Information Technology, or a related field
• Experience supporting KM, enterprise repositories, knowledge bases, or organizational information sharing.
• Ability to gather stakeholder needs and develop KM strategies, procedures, and measurable objectives.
• Experience organizing content, applying metadata, validating information, and maintaining updates.
• Ability to develop dashboards, analyze usage and performance metrics, and prepare clear reports.
• Understanding of workflow automation, BI data aggregation, and technical team coordination.
• Experience developing training materials, conducting user training, and supporting system adoption.
• Knowledge of information governance, records lifecycles, access controls, and secure data handling.
• Strong analytical, writing, and facilitation skills for coordinating mission and technical stakeholders.

Duties:

• Draft and recommend a knowledge management strategy, including goals and performance metrics, for Government review and final approval.
• Gather and document stakeholder knowledge needs and translate them into repository, content, workflow, reporting, and training requirements.
• Support the design, build, and implementation of a knowledge management repository under Government-approved requirements and architectural standards.
• Develop and maintain capabilities for capturing and disseminating knowledge in accordance with approved policies and procedures; coordinate implementation with technical teams.
• Organize repository content using approved tagging, metadata, and classification standards. Coordinate with data governance and records management personnel on handling and lifecycle requirements.
• Maintain and update knowledge-base content and frequently asked questions using Government-approved information and sources; verify accuracy, relevance, and consistency with content owners.
• Develop and configure dashboards that provide insights and track performance against Government-defined key performance indicators (KPIs).
• Develop and maintain automated workflows with technical teams to aggregate authorized data from multiple business intelligence (BI) tools and generate reports and alerts for Government personnel.
• Develop training materials and conduct user training on approved KM systems, policies, and procedures; collect feedback and recommend improvements to adoption and usability.
• Monitor KM system health, performance, and usage; perform assigned routine maintenance, investigate issues, and coordinate corrective actions with developers and operations personnel.
• Analyze knowledge usage, content gaps, and performance trends; recommend improvements to information quality, knowledge sharing, and decision support.
• Support training, testing, and evaluation of AI models for KM functions using Government-furnished data under Government-approved guidelines and objectives.
• Maintain process documentation and support applicable information, knowledge, and records management standard operating procedures for Government review.
• Coordinate authorized access and secure content handling with system owners and cybersecurity teams. Support approved change controls and protect information within applicable security boundaries.

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