USA|USD| GCC Customer Service Representative - Intermediate

Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization. Work Type: 100% Remote but require Candidates residing nearby Austin as they will be called in once a quarter for Team engagements and programs.

Position Details:
Title: GCC Customer Service Representative - Intermediate
Duration: 12 months
Location: 9700 US Hwy 290 East, Austin, TX 78724
Pay Rate: $25.18/hr. on W2
Work Shift: Hours is 10:30 A.M. to 7:30 P.M . Monday - Friday.
Work Type: 100% Remote but require Candidates residing nearby Austin as they will be called in once a quarter for Team engagements and programs. Candidates from Austin, Georgetown, Round Rock or surrounding area will be considered.

Job Summary
One Stop Shop" for customers for any type of Services requests. This includes Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of client for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
•Responsible to process and maintain customer request via emails and phone call in SAP CRM System
•Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
•Responsible in managing customer escalation by working closely with internal stakeholders
•Required to use existing procedures to problem solve customer escalation and follow up
•Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
•Required to adhere to business, operation procedures, and financial policy
• Strong communication skill - written and spoken (Ability to Use Positive Language)
• Knowledge of product or service
• Strong spoken and written English
• Additional language skill - for multiple region support
•SAP/CRM/ Supply chain process knowledge is a plus
 
Education:

• Bachelor degree OR equivalent working experience
• Master degree is a plus

Regards,
Alisha Keshri
Associate Recruiter
Artech Information System LLC
360Mt. Kemble Ave., suite 2000
Morristown, NJ 07960
Website: www.artech.com