USA_Technical Lead

Location: Minneapolis, MN
Duration: 6 months
GBaMS ReqID: 10871628
Job Title: Metering Application Support Lead / Metering Technical Lead – IEE Developer
Experience: 10–15+ years

Role Summary

• Serve as the primary technical lead for utility metering applications, production support, application maintenance, and Meter-to-Cash operations.
• Provide overall support, stability, and continuous improvement for the utility metering application landscape.
• Support Itron applications including UtilityIQ (UIQ), Itron Enterprise Edition (IEE), AMI/AMR systems, and associated integrations.
• Ensure seamless integration between metering platforms, Meter Data Management (MDM), CIS, billing, and downstream systems.
• Lead global application support teams while ensuring SLA compliance, operational excellence, and continuous service improvement.
• Manage stakeholder relationships, incident and problem management, vendor coordination, and operational governance.

Key Responsibilities

Application Support & Operations

• Lead L2/L3 support activities for Itron metering applications.
• Own production support, incident management, problem management, and change management processes.
• Ensure high availability, stability, and reliability of metering applications.
• Monitor application health, interfaces, batch jobs, and data-processing workflows.
• Lead service restoration activities during production outages.
• Perform application troubleshooting, log analysis, debugging, and performance monitoring.
• Drive continuous improvement and automation initiatives to improve application stability and support efficiency.

Itron Platform Management

• Support and maintain Itron UtilityIQ (UIQ) and Itron Enterprise Edition (IEE) environments.
• Coordinate IEE upgrades, patching activities, and vendor-led enhancements.
• Manage Itron vendor escalations, support tickets, and technical issues.
• Support configuration and scheduling activities within IEE.
• Monitor meter ingestion, data collection, validation, and exception-management processes.
• Troubleshoot application and integration issues across Itron metering platforms.

Metering & Utility Operations

• Support AMI and AMR metering operations.
• Ensure seamless integration between metering platforms, MDM, CIS, billing, and field systems.
• Troubleshoot meter-read failures, communication issues, and interval-data exceptions.
• Support VEE (Validation, Estimation, and Editing) processes.
• Ensure meter data integrity and consistency across utility systems.
• Support electric and gas metering operations and smart-meter ecosystems.
• Monitor and troubleshoot meter communication and data-collection processes.

Incident & Problem Management

• Lead critical incident calls and coordinate stakeholder communications.
• Perform Root Cause Analysis (RCA) for recurring and high-impact incidents.
• Implement preventive and corrective measures to reduce recurring incidents.
• Drive service restoration and resolution of critical production issues.
• Maintain knowledge articles, technical documentation, and operational runbooks.
• Identify opportunities for automation and process improvements.

Leadership & Governance

• Lead onsite and offshore application support teams.
• Conduct daily operational reviews and service governance meetings.
• Manage SLA and KPI reporting and ensure compliance with service commitments.
• Mentor support engineers, technical specialists, and application support teams.
• Coordinate transition, knowledge-transfer, and application-stabilization activities.
• Manage risks, issues, dependencies, and operational escalations.
• Provide regular status updates to stakeholders and project leadership.

Mandatory Technical Skills

Itron Technologies

• Itron UtilityIQ (UIQ)
• Itron Enterprise Edition (IEE)
• AMI Metering Platforms
• AMR Solutions
• Itron Meter Data Collection and Processing
• Meter Communication Technologies
• IEE configuration, scheduling, upgrades, and support

Utility Domain

• Meter-to-Cash processes
• Meter Data Management (MDM)
• VEE (Validation, Estimation, and Editing)
• Interval Data Management
• Billing Integrations
• Electric and Gas Metering
• Smart Meter Ecosystem
• Utility CIS integrations

Technical Skills

• SQL with Oracle and/or SQL Server
• ServiceNow
• Middleware and Integration Platforms
• REST/SOA APIs
• Batch Scheduling and Monitoring
• Application Log Analysis and Debugging
• Application Performance Monitoring
• Production Support and Application Maintenance
• Interface and Data-Processing Monitoring

Leadership Skills

• Stakeholder Management
• Vendor Management, particularly Itron
• Incident Command and Major Incident Management
• Operational Governance
• Risk and Issue Management
• Service Improvement Planning
• Team Leadership and Mentoring
• SLA/KPI Management
• Global Support Team Coordination

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• ITIL Foundation certification preferred.
• Utility industry or metering-domain certification is desirable.
• 10–15+ years of experience in utility metering applications, production support, application maintenance, and Meter-to-Cash operations.

Nice-to-Have Experience

• IEE upgrade programs.
• Smart meter rollouts.
• AMI deployments.
• Utility CIS transformation programs.
• Regulatory compliance reporting.
• Experience supporting large North American utility clients.