Pay Rate Range: $45.45 - 49.24/hr.
Job Description:
Techno Functional Manager Billing Project Must Have Technical Functional Skills10 years of experience as a Techno Functional Manager in Utility Customer Operations| Billing| CIS| or Utility Transformation programs.Strong understanding of the Meter-to-Cash lifecycle| including Customer Management| Metering| Usage Processing| Billing| Adjustments| Payments| Credit Collections| and Revenue Operations.Experience with Utility Customer Information Systems (CIS)| Billing Platforms| Meter Data Management (MDM)| and related integrations.Expertise in business process analysis| requirements gathering| solution design| testing| deployment| and production support.Strong understanding of utility billing processes| customer operations| rate implementation| usage validation| billing calculations| and revenue assurance.Experience integrating CIS with MDM| ERP| CRM| payment systems| reporting| and downstream operational systems.Knowledge of data mapping| system interfaces| data conversions| reconciliation| and billing validation processes.Experience supporting SIT| UAT| defect management| cutover planning| and post-production stabilization.Familiarity with Agile| Waterfall| or hybrid delivery methodologies.
Roles Responsibilities
Lead techno-functional activities across the billing project lifecycle| from requirements discovery through implementation and production support.Act as the primary liaison between business stakeholders| billing SMEs| product owners| technology teams| and implementation partners.Gather| analyze| and document business requirements and translate them into functional and technical solution specifications.Facilitate solution design sessions and ensure alignment between business processes| system capabilities| and project objectives.Review and validate functional designs| technical designs| system configurations| interfaces| and business process changes.Support implementation of Meter-to-Cash processes| including customer onboarding| metering| billing| payments| adjustments| and revenue management.Coordinate testing activities including SIT| UAT| regression testing| defect triage| and business validation.Manage dependencies across customer| billing| metering| integration| reporting| and operational workstreams.Ensure data quality| reconciliation| and successful migration of customer and billing-related information.Identify project risks| issues| and mitigation plans| and drive timely resolution of critical challenges.Support cutover planning| go-live readiness| hypercare| and operational stabilization activities.Drive process improvements| automation opportunities| and operational efficiencies across customer and billing functions.
Generic Managerial Skills
Strong stakeholder management and client-facing communication skills.Experience leading cross-functional teams comprising business| technology| testing| integration| and vendor resources.Excellent facilitation| presentation| documentation| and executive report
| Skills: | | Category | Name | Required | Importance | Experience |
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| SkillCategoryTest1_MN | Project Management | Yes | 1 | >7 years | | | SkillCategoryTest1_MN | Utilities - Domain Knowledge | Yes | 1 | >7 years | |
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