USA - Technical Consultant

Experience supporting QC laboratory instruments such as Roche Cedex, Roche LightCycler 480, Nova Biomedical BioProfile, Lonza WinKQCL, PerkinElmer Asset Genius, Thermo TruScan RM Analyzer, Waters systems, or comparable equipment. - Develop and maintain SDLC/validation documentation including SDCS, URS, FRA, IQ, IOQ, ATR, SOPs, and application data flow diagrams.

My name is Sibin, and I am a Recruiter with The Fountain Group. We are a staffing firm and are currently seeking Technical Consultant for a prominent client of ours. This position is located in Lexington, MA. Details of the position are as follows:

Type: Onsite
Location: 300 Shire Way, Lexington, MA 02421
Pay: $85+/hr on W2
Duration: 12 months with potential extension
Target Start Date: 10/19/2026

LinkedIn ID required

W2 candidates only

Job Description
- Provide hands-on IT application support and first-line triage for QC laboratory and manufacturing systems in a GxP/GMP environment.
- Troubleshoot application, workstation, laboratory equipment, and system issues and coordinate repair activities when equipment is down.
- Manage Incident, Change, Problem, Asset, and Configuration requests through ServiceNow.
- Perform validation activities including backup/restore testing, user access reviews, audit trail reviews, patching, and system decommissioning.
- Support application implementations, upgrades, and Windows workstation migrations.
- Develop and maintain SDLC/validation documentation including SDCS, URS, FRA, IQ, IOQ, ATR, SOPs, and application data flow diagrams.
- Support vendor-provided solutions and technical requests across QC, laboratory, validation, and product development functions.
- Work within regulated environments requiring GMP/GxP procedures, SOPs, data integrity controls, and controlled access.

Education
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related field preferred.
- Equivalent technical experience accepted.

Required Skills
- 3+ years of relevant IT/application support experience; 5+ years preferred.
- Hands-on application and systems support within a GxP/GMP environment.
- QC laboratory and analytical instrumentation support.
- Technical triage and end-to-end ticket management.
- Computerized Systems Validation (CSV).
- 21 CFR Part 11 and data integrity compliance.
- ServiceNow Incident, Change, Problem, Asset, and Configuration Management/CMDB.
- Windows Desktop/Server, Active Directory, Group Policy, LDAP, NTFS permissions, TCP/IP, RDP, and backup/restore.
- Validation and SDLC documentation: SDCS, URS, FRA, IQ, IOQ, ATR, SOPs.
- Microsoft Word/Office 365 and technical documentation.
- Laboratory application support involving systems such as Empower, Chromeleon, LabX, Veeva, TrackWise, or comparable GxP applications.

Preferred Skills
- Experience supporting QC laboratory instruments such as Roche Cedex, Roche LightCycler 480, Nova Biomedical BioProfile, Lonza WinKQCL, PerkinElmer Asset Genius, Thermo TruScan RM Analyzer, Waters systems, or comparable equipment.
- Veeva document workflows and TrackWise CAPA, deviation, and change control.
- SCADA, PLC, DCS, historian, or laboratory automation systems.
- SQL databases, Citrix, server virtualization, firewall rules, and cloud/on-premise architectures.
- Experience with pharmaceutical, biotechnology, or life sciences environments.
- MS Visio and MS Project.
- GxP workstation patching, application upgrades, decommissioning, and vendor solution implementation.


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