Highlights
The specialist will work closely with customers, service managers, field service engineers, manufacturing facilities, and internal support teams to coordinate service visits, monitor equipment and spare parts deliveries, manage orders, and maintain accurate documentation. Job Duties This role serves as the primary coordinator for customer service requests, spare parts orders, and field service activities, ensuring a high level of customer satisfaction while meeting operational and business objectives.
Numbers & Facts
| Location | Sharonville, OH (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $35 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Title: Coordinator Field Service Specialist
Location: Remote
Duration: 0-6+ months
Shift: 1st Shift
Pay Rate: $35.00 - $40.00/Hour
Job Duties
Qualifications
Location: Remote
Duration: 0-6+ months
Shift: 1st Shift
Pay Rate: $35.00 - $40.00/Hour
Job Duties
- This role serves as the primary coordinator for customer service requests, spare parts orders, and field service activities, ensuring a high level of customer satisfaction while meeting operational and business objectives.
- The specialist will work closely with customers, service managers, field service engineers, manufacturing facilities, and internal support teams to coordinate service visits, monitor equipment and spare parts deliveries, manage orders, and maintain accurate documentation.
- Processing service and spare parts requests.
- Coordinating field service schedules.
- Creating and managing sales orders and projects in SAP.
- Tracking delivery timelines.
- Supporting billing and revenue recognition activities.
- Maintaining customer records in Salesforce/ServiceMax.
- Ensuring compliance with SOX requirements.
- Supporting a broad range of activities across customer service, order management, project coordination, and service operations.
- Coordinating multiple priorities and working effectively with cross-functional teams.
- Working independently in a remote environment while collaborating with cross-functional teams throughout North America.
- Supporting customers in a service-oriented environment.
- Supporting spare parts logistics, inventory tracking, and service scheduling.
- Supporting project management, revenue recognition, and cost planning activities within SAP.
Qualifications
- Minimum 3+ years of relevant experience in service operations, customer service, field service coordination, order management, or a related function.
- Hands-on experience with SAP for sales orders, projects, billing, invoicing, supply chain, or service operations activities.
- Experience working with Salesforce (and/or ServiceMax is a plus but not required).
- Experience supporting customers in a service-oriented environment.
- Strong customer communication skills, both written and verbal.
- Ability to coordinate multiple priorities and work effectively with cross-functional teams.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office applications.
- English fluency required.
- Ability to work independently in a remote environment.
- Familiarity with spare parts logistics, inventory tracking, and service scheduling.
- Understanding of project management, revenue recognition, and cost planning activities within SAP.
- Strong interpersonal skills with the ability to build relationships across customers and internal teams.
- Adaptability and willingness to learn new systems and processes.
- High attention to detail and quality focus.
- Self-motivated, resilient, and able to perform effectively in a changing environment.
- Customer-first mindset with strong organizational and time management skills.
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
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