Highlights
Collaboration & Communication Work closely with business unit personnel, field service teams, laboratory staff, and account management teams. Employee Benefits: At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance.
Numbers & Facts
| Location | Broussard, LA |
| Industry | Staffing/Employment Agencies |
| Salary | $30 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Job Description:
Title: Field Service Specialist
Location: Broussard, LA, 70518
Duration: 0-12+ months
Shift: 7am to 4pm (Monday - Friday)
Pay Rate: $30/Hour - $40/Hour
Account & Customer Management
- MS Office Suite.
Education
- Bachelor's Degree in Chemistry or related (preferred).
Employee Benefits:
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time
Title: Field Service Specialist
Location: Broussard, LA, 70518
Duration: 0-12+ months
Shift: 7am to 4pm (Monday - Friday)
Pay Rate: $30/Hour - $40/Hour
Account & Customer Management
- Serve as the primary point of contact for assigned customer accounts, ensuring a high level of customer satisfaction.
- Support account management activities by coordinating service delivery and responding to customer inquiries and concerns.
- Build and maintain positive customer relationships through consistent communication and follow-up.
- Identify customer needs and communicate potential service, product, or solution opportunities to account managers and commercial teams.
- Support indirect upselling efforts by promoting value-added services and operational improvements.
- Coordinate and oversee daily activities of field service technicians assigned to customer accounts.
- Ensure service schedules, work assignments, and customer requirements are communicated effectively.
- Monitor service execution and provide support to field personnel to ensure timely and quality service delivery.
- Assist in resolving operational issues and escalating concerns as appropriate.
- Maintain service records, reports, and documentation to ensure compliance with business requirements.
- Contribute to the development and execution of annual operational plans for the department and service team.
- Assist in implementing operational improvements and process enhancements.
- Communicate the impact of product, process, or procedural changes to team members and stakeholders.
- Follow established guidelines, procedures, and contractual requirements to ensure consistent service delivery.
- Participate in simple project activities and provide coordination support for operational initiatives.
- Collect customer samples in accordance with established procedures and safety standards.
- Perform laboratory analysis and testing on collected samples.
- Document, interpret, and communicate test results accurately to internal teams and customers as required.
- Maintain laboratory equipment and ensure compliance with quality and safety requirements.
- Support troubleshooting efforts by providing analytical data and technical observations.
- Work closely with business unit personnel, field service teams, laboratory staff, and account management teams.
- Gather, organize, and communicate technical information to support customer and operational needs.
- Participate in team meetings, performance reviews, and operational planning discussions.
- Provide guidance and support to field personnel regarding customer expectations and service requirements.
- Minimum of 2 years of experience in field service coordination, customer service, account management, laboratory operations, or a related industry.
- Experience managing customer accounts and providing exceptional customer service.
- Experience collecting samples and performing laboratory analysis/testing.
- Proficiency with Microsoft Office applications and reporting tools.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to work within established procedures, contractual requirements, and operational frameworks.
- Strong problem-solving and attention-to-detail capabilities.
- MS Office Suite.
Education
- Bachelor's Degree in Chemistry or related (preferred).
Employee Benefits:
- At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.