US_Training System Specialist Admin II_CO

Job Title: US_Training System Specialist Admin II_CO

Location: Indianapolis, IN

Duration: Contract - 12 months

Job ID: 408322

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Training System Specialist to join our team. The role focuses on system administration for Training & Enablement platforms and processes. The ideal candidate will have strong experience in Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platforms, ServiceNow, and Google Suite and a proven ability to process training requests, maintain high-quality data, deliver learner support, and drive process improvements. This is a system administration role, not a content creation role.

Work Schedule and Environment:

• 1st shift, 8am-5pm EST, Monday-Friday
• Hybrid schedule: 3 days on site and 2 days remote after training
• Planned office work location: Indianapolis - Hybrid

Responsibilities:

• Serve as a primary point of contact for Training & Enablement system administrative needs and requests.
• Process enablement and technology administration requests with a focus on LMS and LXP systems.
• Manage user and customer requests, including enrollments, assignments, and learner support.
• Send personalized communications and manage CRM, LMS, and LXP source data to ensure accuracy.
• Provide ongoing learner support, including troubleshooting, follow-ups, progress monitoring, reporting, and visibility to teams.
• Engage with trainers, developers, managers, and field personnel to coordinate learning programs.
• Consult on processes, operations, and execution of training requests, escalating issues as required.
• Promote best practices aligned to RDC Training & Development goals and priorities.
• Maintain and continuously improve quality systems, processes, and documentation.
• Participate in special projects and contribute to process improvement initiatives.

Required Skills & Qualifications:

• Bachelor's degree, or Associate's degree with 3 years of related experience, or equivalent work experience.
• Thorough understanding of training and learning business processes.
• Proficiency with Learning Management Systems and Learning Experience Platforms.
• Experience with ServiceNow and productivity suites such as Google Suite.
• Strong communication and stakeholder management abilities with outstanding customer service skills.
• Excellent problem-solving and analytical skills to resolve routine and complex issues independently.
• Ability to manage multiple priorities in a fast-paced, changing environment with composure and flexibility.

Preferred Skills:

• Proficiency with SuccessFactors, Cornerstone, or other LMS platforms.
• Proficiency with Microsoft tools and/or Google Suite.

Additional Details:

• Labor Type: Admin/Clerical
• Hours per Day: 8
• Does On Call apply: No

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.