US_Training System Specialist Admin II_CO - Contract

TalentBurst, Inc.

Indianapolis, IN
1 day ago

$35–$37 Per Hour

Highlights

Highly skilled in technology/systems required of the position i.e. ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platform, Google Suite, etc. Collaborates effectively with RDC Training & Development Stakeholders such as Managers, Trainers, field personnel, customers and others as needed.

Numbers & Facts

Location	Indianapolis, IN
Industry	Staffing/Employment Agencies
Salary	$35–$37 Per Hour
Company Size	5,000 to 9,999 employees
Year Founded	2002
Website	http://www.talentburst.com/

Description

Training System Specialist Admin II
Indianapolis, IN
1st shift 8am-5pm EST Mon - Fri
Hybrid Schedule: 3 Days on site 2 Day Remote after training
Note: System Administration Role - Not a Content Creation

The Position

The Training System Specialist serves as a point of contact for Training &
Enablement system administrative needs and requests. Collaborates effectively with RDC Training & Development Stakeholders such as Managers, Trainers, field personnel, customers and others as needed. Consults on all topics associated with processes, operations, and execution of training requests.
Partners with colleagues/stakeholders as needed for additional guidance on operational support, standards, issue resolution and escalation, when
required. Follows and promotes best practice approaches that drive compliance and role requirements. Effectively communicates any process improvement opportunities aligned to the Training & Development strategy.
A skilled professional with wide-ranging experience. Deals with diverse and sometimes complex issues, where analysis may require in-depth evaluation of many factors. Exercises judgment in evaluating methods and may determine criteria for obtaining solutions. Responsible for maintaining and continuously improving the processes and systems required within the role.
Participates in special projects as requested. Highly skilled in technology/systems required of the position i.e. ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platform, Google Suite, etc.

Skills/Abilities

Enables Training & Development overall success by processing requests for
Enablement & Technology Administration with a focus on systems
Process requests for users/customers
Sends personalized messages, manages CRM, LMS and LXP source system data to ensure accuracy.
Processes enrollment requests in LMS/LXP as requested
Process training assignments in LMS/LXP as requested
Processes requests for learner support
Provides on-going learner support, including troubleshooting, follow-up
communications, progress monitoring (reporting), and visibility to Roche teams
of learner progress
Serves as a point of contact for learning programs and engages with trainers, developers, managers and field personnel as needed
Provides information, data and/or analysis as requested ensuring a high level of customer service to learners and stakeholders.
Promotes best practice approaches aligned to RDC Training & Development goals and priorities.
Understands the business goals for RDC Training & Development as well as for the assigned area of business
Responsible for maintaining and continuously improving the quality systems and processes as well as achieving quality objectives through daily actions.

Who You Are

Bachelor degree or Associates degree with 3 years of related work experience or equivalent total work experience
Thorough business process understanding of training and learning processes
Excellent communication and stakeholder management
Strong consulting skills, including outstanding customer service and interpersonal skills.
Excellent problem solving and analytical skills to independently resolve a variety of routine and complex issues
Ability to identify, drive, and/or participate in implementing process improvement activities
Ability to work in a fast-paced and changing environment and effectively manage multiple priorities, while maintaining composure and flexibility

Preferred Qualifications

Bachelor degree or equivalent experience preferred
Proficient in SuccessFactors, Cornerstone or other Learning Management
System
Proficient in Microsoft tools and/or Google Suite
Experience with LMS platforms preferred

About Company

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!