US - Technical Support Specialist - G02086

Our client is seeking a Technical Support Operations Specialist to join their team. As a Technical Support Operations Specialist, you will be part of the Technical Support Operations Department supporting the Technical Support Team and Team Leads. The ideal candidate will have strong organizational skills, analytical thinking, and excellent communication skills which will align successfully in the organization.

Job Title: Technical Support Operations Specialist
Location: Hybrid (3 days onsite, 2 days remote)
Pay Range: $38.00/hour

What’s the Job?

• Track and manage support ticket progress to ensure timely customer responses and issue resolution.
• Monitor support queues and assist in meeting service-level expectations.
• Run, maintain, and analyze reports using SQL Studio Manager and reporting tools.
• Analyze large datasets to support operational and business decisions.
• Support daily Technical Support operations and improve workflow efficiency.

What’s Needed?

• Bachelor’s Degree.
• Strong organizational, analytical, and time-management skills.
• Experience working with large amounts of data and reporting.
• Excellent written and verbal communication skills.
• Preferred experience with SQL reporting tools, ticketing systems, or technical support environments.

What’s in it for me?

• Competitive pay rate of $38.00 per hour.
• Hybrid work schedule with flexibility.
• Opportunity to work with a global industry leader.
• Exposure to data analytics, reporting, and operational excellence initiatives.
• Professional growth within a collaborative technical support organization.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.