US - Qua Project Program Mgr IV - US1

This role will collaborate with product, engineering, UX, support, and operations teams to identify customer pain points, drive experience improvements, and enhance overall customer satisfaction and adoption. Location: Vancouver, WA Overview: Seeking a Program Manager to lead initiatives focused on improving the customer journey across digital products, applications, and services.

Title: Total Customer Experience Program Manager
Duration: 6 Months
Location: Vancouver, WA

Overview:

Seeking a Program Manager to lead initiatives focused on improving the customer journey across digital products, applications, and services. This role will collaborate with product, engineering, UX, support, and operations teams to identify customer pain points, drive experience improvements, and enhance overall customer satisfaction and adoption.

Key Responsibilities:

• Lead cross-functional programs aimed at improving customer experience across the product lifecycle.
• Analyze customer journeys and identify opportunities to improve usability, adoption, and retention.
• Partner with product, engineering, UX, support, and business teams to implement experience enhancements.
• Monitor customer feedback, operational metrics, and performance indicators to measure program success.
• Drive alignment among stakeholders and ensure successful execution of customer-focused initiatives.
• Track key customer and business metrics and provide actionable recommendations to leadership.

Required Qualifications:

• Experience leading complex cross-functional programs or projects.
• Strong understanding of customer experience, customer journey mapping, or service improvement initiatives.
• Ability to analyze data and translate insights into business recommendations.
• Experience working with product, technology, and business teams.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and organizational abilities.

Preferred Experience:

• Experience within SaaS, software products, digital platforms, or technology-driven environments.
• Knowledge of customer success, product operations, UX, or business transformation initiatives.
• Familiarity with customer experience metrics such as CSAT, NPS, adoption, and retention measurements.