US_Order Fulfillment Specialist I_CO

Job Title: US Order Fulfillment Specialist

Job Description

The Order Fulfillment Specialist ensures a smooth and successful order-to-delivery experience for customers. This role manages customer inquiries via phone and email, resolves issues related to products, pricing, invoicing, and logistics, and identifies opportunities to improve processes and enhance overall service delivery.

Responsibilities

• Respond to customer inquiries from order inception through delivery, ensuring timely and accurate resolution of questions and concerns.
• Proactively identify and rectify potential issues that may affect order fulfillment, customer satisfaction, or delivery timelines.
• Manage order replacement, returns, credits, debits, and order changes in accordance with established procedural guidelines.
• Provide specialized support and subject matter expertise to track, analyze, and report on specific customer functions and activities.
• Coordinate communications related to the implementation of product promotions, process changes, and marketing programs to ensure seamless execution.
• Serve as a key resource for internal and external stakeholders, recommending process changes that improve customer satisfaction and operational efficiency.
• Monitor customer and product trends to identify recurring issues and proactively resolve them in collaboration with internal teams.
• Negotiate solutions with internal groups to address customer concerns and ensure alignment with service and quality standards.
• Maintain and continuously improve the quality system to support and achieve organizational quality objectives.
• Execute special projects and initiatives as assigned by management, contributing to continuous improvement and business support efforts.

Essential Skills

• Associate's degree with at least 1 year of customer service experience, or more than 3 years of previous customer service experience in lieu of a degree.
• Demonstrated customer service experience supporting order fulfillment, delivery, or related business support functions.
• Proficiency in SAP systems for order processing, tracking, and related activities (preferred).
• Proficiency in Salesforce or similar customer relationship management (CRM) systems (preferred).
• Strong verbal communication skills for handling customer calls and coordinating with internal stakeholders.
• Strong written communication skills for managing email inquiries and documenting customer interactions.
• Ability to track, analyze, and report on customer and product trends to support data-driven decisions.
• Ability to follow procedural guidelines for order changes, returns, credits, and debits.
• Strong attention to detail and accuracy in handling orders, documentation, and customer information.

Additional Skills & Qualifications

• Experience working with SAP in a customer service, order management, or logistics environment.
• Experience using Salesforce or other CRM platforms to manage customer interactions and cases.
• experience in business support or office-based customer service roles.
• Ability to coordinate communications for product promotions, marketing programs, and process changes.
• Experience contributing to or maintaining quality systems and supporting organizational quality objectives.
• Comfort working on special projects and adapting to evolving business needs.

Work Environment

This is an on-site role with a hybrid schedule after training. The position follows a hybrid model in which work is performed remotely on Mondays and Fridays, and on-site on Tuesdays, Wednesdays, and Thursdays once training is complete. Standard working hours are 9:00 a.m. to 6:00 p.m. EST, with the possibility of adjustments based on business needs. During training, the schedule is 8:00 a.m. to 5:00 p.m. EST. The role operates within an office environment and aligns with the occupational classification of Customer Service Representatives, focusing on business support activities. The position requires regular use of systems such as SAP and Salesforce, as well as phone and email communication tools, to support customers and internal teams in a professional office setting.

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $26.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Sep 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.