US Head of Technology

Job description

This role is based in the United States and as such all normal working days must be carried out in the United States.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.

NatWest Markets (NWM) is the global markets franchise of NatWest Group, the largest business and commercial bank in the UK. We operate from trading hubs in London, Singapore, Stamford, and Amsterdam with sales offices in the UK, the EU, the US, and Asia.

Our award-winning US Markets business brings together sales, trading and strategy to offer a unified service to our corporate and institutional clients. We provide clients with seamless execution and competitive pricing, underpinned by a deep knowledge of risk management across the full spectrum of financial products. We have a clear strategy in place which puts clients at the centre of what we do.

US Head of Technology - NatWest Markets Securities Inc.

Role Purpose

The US Head of Technology is accountable for the delivery, stability, and control of technology platforms supporting the NatWest Markets Securities Inc. business. The role ensures that technology enables business growth while operating within a strong, well-governed control environment aligned to regulatory expectations and enterprise risk appetite. The US Head of Technology partners closely with Platform Engineering teams to oversee the design, delivery, and operation of mission critical, low latency trading and risk platforms, ensuring operational resilience, high availability, and secure, compliant technology operations across front to back trading capabilities.

Key Accountabilities

Technology Risk, Controls & Regulatory Compliance

• Act as senior accountable executive for the technology control environment across NWM SI technology.
• Ensure adherence to internal control frameworks and external regulatory expectations (e.g. operational resilience, change management, access management, data controls).
• Maintain strong alignment with Risk, Compliance, Legal, and Audit functions.
• Own remediation of technology control gaps, audit findings, and regulatory issues within committed timelines.
• Ensure technology risk is understood, measured, and transparently reported to senior governance forums.

Operational Stability, Resilience & Reliability

• Be accountable for technology service stability and end to end operational resilience of NatWest Markets Securities Inc. technology platforms.

• Ensure robust controls across:

• Incident and problem management

• Capacity, performance, and availability management

• Resilience, continuity, and disaster recovery

• Embed a culture of preventative engineering, learning from incidents, and continuous improvement.

• Ensure severe incidents and outages are professionally managed, thoroughly analysed, and acted upon.

Programme & Change Delivery

• Provide executive leadership for complex change portfolios across trading, risk, and regulatory initiatives.

• Ensure programmes are:

• Well governed

• Realistically planned

• Delivered with minimal operational risk

• Balance "Run the Bank" and "Change the Bank" priorities, ensuring the technology estate remains stable while evolving.

• Hold delivery teams accountable for outcomes, not just activity.

Stakeholder Management & Business Partnership

• Act as a trusted technology partner to senior Markets, Trading, and Risk stakeholders.
• Communicate effectively with executive committees, boards, and external stakeholders on technology strategy, risk, and performance.
• Represent technology confidently in senior regulatory and governance discussions.

Leadership & Culture

• Build and lead high performing engineering, delivery, and operations teams across global locations.
• Set clear expectations around engineering discipline, control ownership, and risk awareness.
• Foster a culture of accountability, transparency, and continuous improvement.
• Promote strong succession planning and talent development across Markets technology.

Service Management Recipient Oversight for Functionalised Technology

• Act as the primary point of accountability for service management recipients associated with functionalised technology within the NatWest Markets Securities Inc. environment.
• Ensure that services delivered to both internal and external stakeholders meet agreed service levels and quality standards.
• Monitor service delivery performance using key performance indicators (KPIs) and service level agreements (SLAs), driving continuous improvement where needed.
• Facilitate regular service review meetings with recipients to capture feedback, address concerns, and identify optimisation opportunities.
• Collaborate closely with cross-functional teams to resolve service issues swiftly and prevent reoccurrence.
• Ensure clear, consistent communication and documentation of service management processes, roles, and responsibilities.
• Support the integration of service management practices with ongoing technology functionalisation and innovation initiatives to enhance operational efficiency.
• Identify, escalate, and mitigate risks or challenges in service delivery, working with stakeholders to implement appropriate controls.

Required Experience & Capabilities

Essential

• Leadership experience in Markets technology, with exposure to FX and/or Fixed Income trading systems, perhaps gained in a production facing or SRE role

• Proven accountability for production technology in a regulated financial services environment.

• Strong understanding of:

• Trading system architectures

• Market data platforms

• Risk and post trade systems

• Demonstrated experience operating within robust technology governance and control frameworks.

• Track record of improving operational stability and resilience at scale.

• Experience leading large, complex technology change programmes.

• Strong executive level communication and stakeholder management skills.

Desirable

• Experience engaging with regulators and senior risk stakeholders.
• Exposure to modern engineering practices (e.g. platform engineering, SRE, automation) applied pragmatically in regulated environments.
• Experience managing legacy modernisation alongside business growth.
• Prior accountability for global, follow the sun technology operations.

Personal Attributes

• Highly credible with senior business, risk, and technology leaders.
• Calm, decisive, and outcome focused under pressure.
• Strong sense of ownership for both technology delivery and technology risk.
• Able to balance innovation with discipline in a complex control environment.

The expected base annual salary range for this position is $270,000-$350,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.

It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. "Know Your Rights"

Hours

40

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