US_East | Software Developer - Infastructure Solutions_L3

A strong GK POS Technical Lead with deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership, solid understanding of POS integrations and architecture, and exposure to cloud technologies. The candidate should possess excellent stakeholder management skills and be capable of driving mission-critical retail support and transformation programs.

 
Role Name: GK POS: GKPOS Developer
Work site: Phoenix, US (Onsite)
Start date: Immediate availability.
 

Senior GK POS Technical Lead
Experience
8+ years of experience in Retail/QSR POS systems and store operations.
Strong experience with GK POS / GK Retail Store Commerce (highly preferred).
Proven track record of leading L3 Production Support and large-scale retail transformation initiatives.
Experience working in client-facing, onshore leadership roles.
Mandatory Skills
Strong GK POS technical and functional expertise.
Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL.
Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
Strong production support background including:
Incident Management
Major Incident Handling
Root Cause Analysis (RCA)
Problem Management
Release and Defect Triage
Ability to troubleshoot complex production issues through log analysis and system diagnostics.
Strong stakeholder management and communication skills.
Leadership Expectations
Lead onsite and offshore support/development teams.
Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives.
Coordinate with business teams, vendors, architects, and engineering teams.
Manage escalations and provide executive-level communication during critical incidents.
Preferred Skills
Experience with GK POS implementation, upgrades, and modernization programs.
Knowledge of omnichannel retail operations.
Experience with AWS, Azure, or GCP cloud environments.
Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc.
Experience with middleware, event-driven architecture, and API integrations.
Familiarity with Agile delivery methodologies and functional architecture.
Good to Have
Kubernetes, Docker, and containerized application support.
DevOps and CI/CD tools (Azure DevOps, Jenkins, GitHub Actions).
ServiceNow, Jira, and Confluence experience.
Ideal Candidate Profile
A strong GK POS Technical Lead with deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership, solid understanding of POS integrations and architecture, and exposure to cloud technologies. The candidate should possess excellent stakeholder management skills and be capable of driving mission-critical retail support and transformation programs.