US_East | Infrastructure Architect_L3

Position Title: Endpoint Migration Subject Matter Expert 

Location: Troy, MI (ON SITE) 

Basic Qualifications:

• Demonstrated experience designing, implementing, or providing expert support for enterprise Windows endpoint migration solutions.
• Deep practical knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune, and Windows device identity.
• Hands-on ability to diagnose complex failures across identity, endpoint management, policy, certificates, authentication, network access, and user profiles.

Required Skills:

• Architecture & Migration: Enterprise Windows endpoint migration; migration-pattern design; pilot and wave readiness; rollback and exception design.
• Quest ODM: ODMAD; Directory Sync; matching; Device Agent; migration/network/ReACL profiles; waves; cutover; job analysis.
• Microsoft Platform: Active Directory; Entra ID; Intune; Hybrid Entra Join; Entra-only devices; Windows Autopilot.
• Endpoint Engineering: Windows 10/11; PowerShell; GPO and Intune policy; profiles; enrollment; compliance; Windows Hello; BitLocker.
• Dependencies: DNS; PKI/certificates; NAC/Client; VPN; Conditional Access; endpoint security; application and network dependencies.

Preferred Qualifications:

• Quest ODM experience is strongly preferred; comparable endpoint-migration leadership experience may be considered when paired with strong Microsoft endpoint expertise.
• Strong written and verbal communication suitable for technical teams, program leadership, command centers, and client stakeholders.
• Ability to facilitate technical working sessions and coordinate action across engineering teams and third-party specialists.

Role and Responsibilities:

• Serve as the subject matter expert for approved Hybrid AD/Entra and Entra-only endpoint-migration patterns.
• Provide expert guidance and hands-on support for Quest ODM design and configuration across Directory Sync, identity and device matching, Device Agent, migration profiles, network profiles, ReACL, migration waves, cutover, validation, and rollback.
• Define and maintain technical entry, exit, success, hard-stop, exception, and rollback criteria for pilots and production waves.
• Provide technical direction for Active Directory joins, target OU placement, Entra registration or Hybrid Join, Intune enrollment, Autopilot, Windows profiles, GPO and Intune policy transition, certificates, and endpoint security.
• Perform advanced root-cause analysis for systemic migration failures and support coordinated remediation across endpoint, identity, network, PKI/NAC, security, application, and Quest teams.
• Review migration scripts, automation, profiles, configuration changes, and runbook updates before controlled use.
• Provide technical guidance to B2 engineers and L1/L2 teams, recommend escalation thresholds, and ensure repeatable fixes are incorporated into KBAs and operating procedures.
• Assess live-workstation testing evidence and provide technical readiness recommendations to the program and command center.
• Ensure technical evidence, configuration baselines, issue records, decisions, exceptions, and validation results are complete and traceable.

Job Description:

The Endpoint Migration Subject Matter Expert will provide technical leadership for the Windows endpoint migration program. The role owns the detailed migration approach across Quest On Demand Migration (ODM), Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, device identity, policy transition, and endpoint validation. The resource will guide engineering teams, resolve systemic issues, maintain technical standards, and provide evidence-based recommendations for pilot and production-wave readiness.